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IT Service Management with System Center Service Manager

Microsoft Official Curriculum (MOC) On-Demand course

About this Course

Course code M10965OD

This official Microsoft MOC On-Demand learning course enables you to learn whenever, and wherever, is convenient for you. All learning is available 24/7, accessed securely via a single user sign-on through a Microsoft hosted web portal. The content is recorded and delivered by engaging Microsoft experts.

This official Microsoft On-Demand course provides you with:

  • Access to the official Microsoft MOC On-Demand Course for 90 days, allowing you to start and stop when you need to.
  • Access to Microsoft Labs-on-line for 90 days allowing you to gain hands-on experience with the environment.
  • Knowledge checks: immediate feedback tells learners if they've mastered the content.
  • Digital edition of the Microsoft Official Curriculum (MOC) manual for reference both during and after your course.


This five-day course will provide students with the key knowledge required to deploy and configure System Center 2016 Service Manager. Using hands-on labs, students will learn the following:

  • Where Service Manager sits within the System Center 2016 product.
  • What business and technical needs Service Manager is designed to meet.
  • How Service Manager aligns itself to ITIL and MOF.
  • How to architect and implement a System Center 2016 Service Manager deployment.
  • How to upgrade an existing Service Manager 2012 R2 environment to System Center 2016.
  • How to customize System Center 2016 Service Manager to be in line with corporate standards.
  • How to configure Incident and Problem Management.
  • How to configure Activity, Change and Release Management.
  • How to configure Service Requests.
  • How to configure Service Level Management.
  • How to customize the Self-Service Portal.
  • How to configure Reporting and Analysis.
  • How to troubleshoot Service Manager and perform disaster recovery.
  • How to create customized Service Manager forms.

This official Microsoft MOC On-Demand learning course enables you to learn whenever, and wherever, is convenient for you. All learning is available 24/7, accessed securely via a single user sign-on through a Microsoft hosted web portal. The content is recorded and delivered by engaging Microsoft experts.

This official Microsoft On-Demand course provides you with:

Access to the official Microsoft MOC On-Demand Course for 90 days, allowing you to start and stop when you need to.
Access to Microsoft Labs-on-line for 90 days allowing you to gain hands-on experience with the environment.
Knowledge checks: immediate feedback tells learners if they've mastered the content.
Digital edition of the Microsoft Official Curriculum (MOC) manual for reference both during and after your course.


This five-day course will provide students with the key knowledge required to deploy and configure System Center 2016 Service Manager. Using hands-on labs, students will learn the following:

Where Service Manager sits within the System Center 2016 product.
What business and technical needs Service Manager is designed to meet.
How Service Manager aligns itself to ITIL and MOF.
How to architect and implement a System Center 2016 Service Manager deployment.
How to upgrade an existing Service Manager 2012 R2 environment to System Center 2016.
How to customize System Center 2016 Service Manager to be in line with corporate standards.
How to configure Incident and Problem Management.
How to configure Activity, Change and Release Management.
How to configure Service Requests.
How to configure Service Level Management.
How to customize the Self-Service Portal.
How to configure Reporting and Analysis.
How to troubleshoot Service Manager and perform disaster recovery.
How to create customized Service Manager forms.

Audience profile

This course is intended for cloud and datacenter administrators who are new to System Center 2016 Service Manager and are responsible for deploying, configuring and operating it in their cloud or datacenter. This course is also intended for Cloud and datacenter administrators who are already familiar with Service Manager and want to upgrade their skills to include the new features found in System Center 2016 Service Manager.

This course is intended for cloud and datacenter administrators who are new to System Center 2016 Service Manager and are responsible for deploying, configuring and operating it in their cloud or datacenter. This course is also intended for Cloud and datacenter administrators who are already familiar with Service Manager and want to upgrade their skills to include the new features found in System Center 2016 Service Manager.

What’s included

QA offers more benefits. Here is what's included with this course:

Labs On Line

Microsoft
Delivery Method

Delivery method

Video on Demand

Modular video that can be streamed directly to your computer or mobile device so you can learn wherever you are.

Total price: £520

90 Day IT Service Management with System Center Service Manager On Demand Learning
Code: M10965OD

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