About this course

Course code TPZL1_D8L36
Duration 2 Days

This course uses scenarios to instruct Level 2 IBM® Lotus® Notes® and Lotus Domino® Help Desk Support Representatives on how to troubleshoot Lotus Notes and Lotus Domino issues. You will be exposed to the actual types of calls and cases that you will be diagnosing and resolving on a daily basis. During the scenarios, perform common Lotus Domino Administrator tasks; manage user workstations; and troubleshoot server, database security, and user database issues. You also troubleshoot mail routing and delivery, Lotus Notes mail, and replication issues. For an effective helpdesk tool which can help provide tips and just in time training to your users also look at MultiMedia Library for Lotus Software.

Prerequisites

You should have:

You should attend or have equivalent skills for Help Desk Basic Troubleshooting for IBM Lotus Domino 8 (D8350).

Delegates will learn how to

Outline

Lesson 1: Introducing IBM Lotus Domino Help Desk troubleshooting

Lesson 2: Managing the user's workstation

Lesson 3: Managing server and database security issues

Lesson 4: Managing user application issues

Lesson 5: Troubleshooting mail routing and delivery

Lesson 6: Troubleshooting Lotus Notes mail issues

Lesson 7: Troubleshooting replication

For practical, hands-on training, labs are included at the end of select lessons. To reinforce the instruction, activities or Checkpoints are included at the end of select topics within a lesson.

2 Days

Duration
Delivery Method

Delivery method

Classroom

Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

Find dates and prices

Online booking is currently not available for this course, to find out more please call us on 0345 074 7998 or email us at info@qa.com to discuss how we can help.

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