About this Course

Code TPZL1_9F35
Duration 1 Day

This course focuses on the tools within IBM Tealeaf cxView that enable you to proactively manage your online channel and understand why customers complete or abandon online processes. By providing real-time awareness to key business performance indicators, automatic visibility when metrics are trending above or below historical averages, and the ability to drill down from these metrics to understand the cause of business process abandonment, IBM Tealeaf cxView exposes the cost of customer experience obstacles to your business.

Prerequisites

You should have taken:

  • IBM Tealeaf Customer Experience 9.0.2 Fundamentals (9F32G)
  • IBM Tealeaf Customer Experience 9.0.2 Events and Reports (9F33G)

Delegates will learn how to

  • Create Business Process Scorecards, Key Performance Indicators (KPI) Scorecards, Top Movers charts, and Dashboards
  • Re-evaluate and modify existing Scorecards and Dashboards over time
  • Use best practices for creating and publishing Scorecards and Dashboards
  • Use community-based Report Templates

Outline

  • Course Overview
  • Unit 1. Introduction to Advanced Reporting
  • Unit 2. Top Movers
  • Unit 3. Business Process Scorecards
  • Unit 4. KPI Scorecards
  • Unit 5. Dashboards
  • Unit 6. Report Templates
  • Review and Summary

1 Day

Duration
Delivery Method

Delivery method

Classroom

Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

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