About this Course

Code TPZL1_9F34
Duration 1 Day

The Tealeaf system is comprised of several major components that house multiple databases and services. For the most part, these do not need much maintenance after installation. However, there are certain aspects that do need to be updated regularly to ensure the integrity of the resulting Tealeaf data. For these purposes and to facilitate trouble-shooting, it is essential for system administrators to be familiar with the Tealeaf components and overall structure of their installation.

Prerequisites

You should have taken the following courses:

  • IBM Tealeaf Customer Experience 9.0.2 Fundamentals (9F32G)
  • IBM Tealeaf Customer Experience 9.0.2 Events and Reports (9F33G)

Delegates will learn how to

  • Understand the IBM Tealeaf system components and data flow
  • Perform system maintenance tasks
  • Troubleshoot issues with the system

Outline

  • Course Overview
  • Unit 1. IBM Tealeaf System Components
  • Unit 2. Passive Capture Application (PCA)
  • Unit 3. Configure Privacy in PCA
  • Unit 4. Tealeaf Management System (TMS) and Processing Pipeline
  • Unit 5. Processing Server Monitoring, Maintenance, and Troubleshooting
  • Unit 6. Reporting Server
  • Unit 7. Replay Server
  • Unit 8. User Management
  • Unit 9. Troubleshooting
  • Review and Summary

1 Day

Duration
Delivery Method

Delivery method

Classroom

Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

Trusted, awarded and accredited

Fully accredited to ensure we provide the highest possible standards in learning

All third party trademark rights acknowledged.