About this course

Course code TPZL1_F215
Duration 1 Day

This course is for those whose job includes responsibility for designing, building, and administering Case Manager solutions. The course provides an overview of Case Manager functions and architecture.

You work with a functioning IBM Case Manager system to practice the skills required to perform case worker tasks, explore solution structure, and begin planning your solution designs.

Prerequisites

You should have completed:

  • Getting Started with Content Navigator 2.0 (WBT) (F2059)

Delegates will learn how to

Acquire the knowledge and skills to use Case Manager Client and to begin planning solution design.

Outline

  • Introduction to Case Manager
  • Structure of a solution
  • Process a case
  • Review and split a case
  • Solution design principles
  • Create custom tasks
  • Overview of add-on functions

1 Day

Duration
Delivery Method

Delivery method

Classroom

Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

Find dates and prices

Online booking is currently not available for this course, to find out more please call us on 0345 074 7998 or email us at info@qa.com to discuss how we can help.

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