Introduction to IBM Tivoli Business Service Manager 6.1.1
- Business Service Management overview
Service model basics
- Starting and stopping Tivoli Business Service Manager components
- Creating templates and incoming status rules
- Creating template dependencies
- Creating and testing service instances
Expanding service model capabilities
- Expanding service matching flexibility
- Expanding service identification fields
- Creating multiple instances for the same node
- Creating and testing output expressions
- Creating numerical incoming status rules and customizing the service tree
- Creating average response rules for a parent service
- Using weighted averages in aggregation rules
Service level agreements
- Service level agreement overview
- Creating service level agreements
- Testing and analyzing service level agreement operations
- Creating and using maintenance schedules
Data fetchers
- Creating services with business data
- Aggregating business data in parent templates
External Service Dependency Adapter rules
- External Service Dependency Adapter rule basics
- Expanding the ESDA rule scope
- Creating child services with Tivoli Business Service Manager policies
Automating service model creation
- Creating services with events and automatic population rules
- Creating services with data fetchers and automatic population rules
- Creating services from discovered resources
- Creating service models with the Business Service Composer and discovered resources
Security
- Tivoli Business Service Manager security overview
- Configuring Tivoli Business Service Manager to use LDAP
- Configuring secure communications with an LDAP server
- Managing access with authorization roles
Custom dashboards and page management
- Dashboard tools overview
- Data connections
- Creating dashboard pages
- Managing dashboards
Command line administration
- Creating and configuring services with the command line
- Exporting and importing deployment customizations with the command line
Maintenance and troubleshooting
- Deployment administration
- Troubleshooting and support resources
- Tuning the Tivoli Integrated Portal server
Single sign-on and application integration
- Configuring single sign-on