You should have the following skills:

• General Business Service Manager concepts
• Experience with Tivoli Netcool/OMNIbus
• General understanding of DB2 database, schema, and instance concepts and configuration
• General understanding of user and group name repository concepts, such as LDAP

• Define general Business Service Management concepts
• Describe Tivoli Business Service Manager functions and architecture
• Define Tivoli Business Service Manager service model concepts
• Start and stop Tivoli Business Service Manager components
• Create service templates and configure incoming status rules to track business service status
• Create business model hierarchies with template dependencies
• Create and test service instances and service model behavior
• Expand web server template functions to respond to more complicated data input
• Create and test output expressions to evaluate multiple rules in the same template
• Create measuring response rules to track numerical key performance indicators
• Create average response rules to calculate key performance indicators for parent services
• Use weighted averages to calculate key performance indicators for parent services
• Create, test, and manage service level agreements to track service model operation
• Create services that use business data to track service status
• Aggregate business data in parent templates by using child services
• Configure ESDA rules to automatically build and track services based on a seed service
• Use Tivoli Impact policies in ESDA rules to create complex service models
• Create automatic population rules to create services based on monitor events
• Create automatic population rules to create services with business data
• Create business services automatically using data from discovered resources
• Use the Business Service Composer to create service models from discovery-based services
• Configure Tivoli Business Service Manager to use LDAP user and group repositories
• Configure Tivoli Business Service Manager to use secure sockets layer (SSL) communications with an LDAP server
• Create and manage authorization roles to control access to Tivoli Business Service Manager resources
• Describe how to map business management requirements with dashboard creation
• Create custom page layouts to support business dashboard designs
• Create and manage custom dashboard pages by using the Jazz for Service Management visualization services
• Use custom dashboards to support multiple user communities
• Create and configure business services with the command line
• Export and migrate Tivoli Business Service Manager customizations by using the command line
• Describe and tune the Tivoli Integrated Portal Server Java Virtual Machine
• Troubleshoot component problems by using system log files
• Configure Tivoli Business Service Manager to support single sign-on
• Configure and use Launch-in-Context tools to change context between application administrative consoles

Introduction to IBM Tivoli Business Service Manager 6.1.1

• Business Service Management overview

Service model basics

• Starting and stopping Tivoli Business Service Manager components
• Creating templates and incoming status rules
• Creating template dependencies
• Creating and testing service instances

Expanding service model capabilities

• Expanding service matching flexibility
• Expanding service identification fields
• Creating multiple instances for the same node
• Creating and testing output expressions
• Creating numerical incoming status rules and customizing the service tree
• Creating average response rules for a parent service
• Using weighted averages in aggregation rules

Service level agreements

• Service level agreement overview
• Creating service level agreements
• Testing and analyzing service level agreement operations
• Creating and using maintenance schedules

Data fetchers

• Creating services with business data
• Aggregating business data in parent templates

External Service Dependency Adapter rules

• External Service Dependency Adapter rule basics
• Expanding the ESDA rule scope
• Creating child services with Tivoli Business Service Manager policies

Automating service model creation

• Creating services with events and automatic population rules
• Creating services with data fetchers and automatic population rules
• Creating services from discovered resources
• Creating service models with the Business Service Composer and discovered resources

Security

• Tivoli Business Service Manager security overview
• Configuring Tivoli Business Service Manager to use LDAP
• Configuring secure communications with an LDAP server
• Managing access with authorization roles

Custom dashboards and page management

• Dashboard tools overview
• Data connections
• Creating dashboard pages
• Managing dashboards

Command line administration

• Creating and configuring services with the command line
• Exporting and importing deployment customizations with the command line

Maintenance and troubleshooting

• Deployment administration
• Troubleshooting and support resources
• Tuning the Tivoli Integrated Portal server

Single sign-on and application integration

• Configuring single sign-on