This course is designed to familiarize you with HP Service Manager and how it applies Information Technology Infrastructure Library (ITIL) best practices. We will review a number of key processes contained within the Service Lifecycle phases and use a business scenario to help explain some key concepts, models, and principles. We will take a look at a new service as it is introduced and works its way through the Service Lifecycle.
The Service Manager processes covered have been certified at the Gold level by the Office of Government Commerce (OGC). We will look some of the criteria used to assess each process.
This course is a mixture of lecture and hands-on labs, which use version 9.3 of the software.
- For process owners, project managers, and other managers who need to understand ITIL V3 and how it relates to Service Manager
- Administrators, implementers, and managers who are responsible for implementing, configuring and administering Service Manager.