Module 1 - Course Overview
-
Participant Introductions
-
Administration and Housekeeping
-
Facilities
-
Participants' Responsibilities
-
Course Objectives
-
Course Outline
-
Exercises
Module 2 - Introduction to Business Service Management (BSM)
-
View the changing IT scenario
-
Identify the evolution of applications and services
-
Identify today's business and IT challenges
-
Define BSM
-
Identify the characteristics of BSM
Module 3 - OMi Concepts
-
Describe enterprise event management
-
Describe the features of OMi
-
Describe how an Operations Bridge enables team members to collaborate effectively
Module 4 - Operator Workflow in OMi
-
Define OMi operator workflow
-
Identify the OMi UI
-
Use the Event Browser
-
Take action to:
-
Prioritize
-
Analyze
-
Remediate or escalate
-
Identify event assignment approaches
Module 5 - BSM Grapher
-
Access and use performance graphs
-
Use Performance Perspective
Module 6 - OMi Tools
-
Access and use OMi tools
-
Create OMi tools
-
Define OMi tool authorization
Module 7 - OMi Health Perspective
-
Define Health Perspective
-
Navigate Health Perspective
Module 8 - OMi Event Dashboards
-
Describe typical use cases for OMi event dashboard
-
Describe OOTB event dashboards provided with OMi
-
Access event dashboards in MyBSM
-
Create a new event dashboard
-
Create a new MyBSM page containing an event dashboard
Module 9 - Event Management Review
-
Manage assigned events
-
Research the cause of events
-
Research the business impact of events
-
Create and share event filters