• IT operations principles and practices
• Systems and network, administration
• Network, system, and application monitoring principles and practices

Target group description

This course is recommended for application or system support personnel or anyone who needs an overview of the capabilities of HP Operations Management (OMi)

• Describe the core features and capabilities of HP OMi and its role in event management
• Describe OMi's role as a consolidated console and operations bridge
• Use OMi to effectively identify, prioritize, and resolve incidents
• Use OMi Performance Graphs
• Use OMi Tools

Module 1 - Course Overview

• Participant Introductions
• Administration and Housekeeping
• Facilities
• Participants' Responsibilities
• Course Objectives
• Course Outline
• Exercises

Module 2 - Introduction to Business Service Management (BSM)

• View the changing IT scenario
• Identify the evolution of applications and services
• Identify today's business and IT challenges
• Define BSM
• Identify the characteristics of BSM

Module 3 - OMi Concepts

• Describe enterprise event management
• Describe the features of OMi
• Describe how an Operations Bridge enables team members to collaborate effectively

Module 4 - Operator Workflow in OMi

• Define OMi operator workflow
• Identify the OMi UI
• Use the Event Browser
• Take action to:
  • Prioritize
  • Analyze
  • Remediate or escalate
• Identify event assignment approaches

Module 5 - BSM Grapher

• Access and use performance graphs
• Use Performance Perspective

Module 6 - OMi Tools

• Access and use OMi tools
• Create OMi tools
• Define OMi tool authorization

Module 7 - OMi Health Perspective

• Define Health Perspective
• Navigate Health Perspective

Module 8 - OMi Event Dashboards

• Describe typical use cases for OMi event dashboard
• Describe OOTB event dashboards provided with OMi
• Access event dashboards in MyBSM
• Create a new event dashboard
• Create a new MyBSM page containing an event dashboard

Module 9 - Event Management Review

• Manage assigned events
• Research the cause of events
• Research the business impact of events
• Create and share event filters