About this course

Course code TPOMI110
Duration 2 Days

This 2-day entry-level, instructor-led course covers the skills needed by operations staff to manage events in a heterogeneous computing environment using Operations Manager i software (OMi), a best-in-class service operations solution. While the focus of the course is on the OMi skills needed by operations staff, others who are interested in an introduction to OMi will also benefit. The course covers specific procedures necessary to own and act on events received by OMi and provides a hands-on lab experience using OMi.

Prerequisites

  • IT operations principles and practices
  • Systems and network, administration
  • Network, system, and application monitoring principles and practices

Target group description

This course is recommended for application or system support personnel or anyone who needs an overview of the capabilities of HP Operations Management (OMi)

Delegates will learn how to

  • Describe the core features and capabilities of HP OMi and its role in event management
  • Describe OMi's role as a consolidated console and operations bridge
  • Use OMi to effectively identify, prioritize, and resolve incidents
  • Use OMi Performance Graphs
  • Use OMi Tools

Outline

Module 1 - Course Overview

  • Participant Introductions
  • Administration and Housekeeping
  • Facilities
  • Participants' Responsibilities
  • Course Objectives
  • Course Outline
  • Exercises


Module 2 - Introduction to Business Service Management (BSM)

  • View the changing IT scenario
  • Identify the evolution of applications and services
  • Identify today's business and IT challenges
  • Define BSM
  • Identify the characteristics of BSM


Module 3 - OMi Concepts

  • Describe enterprise event management
  • Describe the features of OMi
  • Describe how an Operations Bridge enables team members to collaborate effectively


Module 4 - Operator Workflow in OMi

  • Define OMi operator workflow
  • Identify the OMi UI
  • Use the Event Browser
  • Take action to:
    • Prioritize
    • Analyze
    • Remediate or escalate
  • Identify event assignment approaches


Module 5 - BSM Grapher

  • Access and use performance graphs
  • Use Performance Perspective


Module 6 - OMi Tools

  • Access and use OMi tools
  • Create OMi tools
  • Define OMi tool authorization


Module 7 - OMi Health Perspective

  • Define Health Perspective
  • Navigate Health Perspective


Module 8 - OMi Event Dashboards

  • Describe typical use cases for OMi event dashboard
  • Describe OOTB event dashboards provided with OMi
  • Access event dashboards in MyBSM
  • Create a new event dashboard
  • Create a new MyBSM page containing an event dashboard


Module 9 - Event Management Review

  • Manage assigned events
  • Research the cause of events
  • Research the business impact of events
  • Create and share event filters

2 Days

Duration

This is a QA approved partner course

Delivery Method

Delivery method

Classroom

Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

Find dates and prices

Online booking is currently not available for this course, to find out more please call us on 0345 074 7998 or email us at info@qa.com to discuss how we can help.

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