About this Course

Code TPSOM220
Duration 4 Days

This four-day course introduces students to the essential concepts and usage of the HP Storage Operations Manager (SOM) software. SOM is part of HP Business Service Management solutions.

Working with SOM 10.01 includes using the SOM UI. Students gain a thorough understanding of Storage Resource Management (SRM) concepts, the functionality of the software, and its application to typical storage implementations. Other topics in the course enable participants to use SOM Reporter.

The course consists of focused, task-oriented lectures, text, and a series of detailed hands-on labs to teach the course material to the student. The hands-on labs use version 10.01 of the software.


  • To be successful in this course, you should have the following prerequisites or knowledge: systems administration and storage management and networking experience.

Who should attend?

  • Administrators
  • Storage Administrators

Delegates will learn how to

  • Describe Storage Operations Manager (SOM) key features, functions, and components
  • Plan, use, and configure SOM licenses
  • Identify the foundations and structure of the SOM architecture and describe how components communicate within the architecture
  • Describe, perform, and manage the SOM discovery procedures for hosts, switches, and storage
  • Configure the management server for discovery, data collection, monitoring, object groups, rule-based host inference, and security
  • Use dashboards to obtain the latest information, navigate topology maps, and access details of storage inventory
  • Identify the foundations and structure of the SOM Reporter (SHR) and describe how SHR components communicate with SOM
  • Use and customize the SOM Reporter to obtain canned and custom reports
  • Identify how to log data and troubleshoot SOM


Module 1: Course Overview

  • Identify the contents and objectives of the course
  • Define the class schedule and class logistics
  • Identify the related courses
  • Discuss the lab environment in detail

Module 2: Overview

  • List key features and benefits of the Storage Operations Manager software
  • List base and optional plug-in components of Storage Operations Manager
  • Describe the hardware supported by Storage Operations Manager
  • Describe the installation requirements for Storage Operations Manager
  • Explore the Storage Operations Manager capabilities
  • Describe the requirements for the SOM Reporter

Module 3: Licenses

  • Explain the license schema for SOM
  • Describe the license types for SOM
  • List the steps required to obtain and install an SOM license
  • Identify the number of Managed Access Ports (MAPs) required for each supported solution

Module 4: Architecture

  • Identify the Storage Management Interface (SMI-S) model
  • Explain the prerequisites for host discovery (CIM and Agentless)
  • Describe the prerequisites for discovering Brocade and Cisco switches
  • List the steps required to discover different supported storage arrays

Module 5: Configuration

  • List the items configurable on the SOM management server
  • Describe how Discovery and Data Collection can be configured
  • Identify the role of object groups
  • Explain the use of monitoring policies
  • Identify what a Perf-Pack License does
  • Explain the options for the user interface
  • Describe the use of storage tiers
  • Define the role and use of security options within SOM

Module 6: Using Dashboard, Topology, and Inventory Interfaces

  • Identify the purpose of the dashboard
  • Explain topology views
  • List the options available within the Inventory
  • Identify the steps required to collect more information from devices within the Inventory lists

Module 7: Overview and Platform Architecture of Service Health Reporter

  • Explain the key components of Storage Operations Manager (SOM) reporting server
  • Identify the Service Health Reporter (SHR) architecture
  • Understand how SHR content is configured
  • Explain how SHR implements High Availability (HA) Cluster environments
  • Describe how SHR enables Disaster Recovery (DR)

Module 8: SOM Reporter Standard and Custom Reports

  • Describe the steps required to launch and connect to SHR - the SOM reporter
  • Identify key features and benefits of SOM reporter canned reports
  • Explain the steps to generate and create unique reports using SOM reporter
  • Differentiate between the different filters and understand when and how to use them

Module 9: Creating Users and Folders in SHR

  • List the default BusinessObject Enterprise user and group accounts
  • Create users and groups
  • Create folders

Module 10: Troubleshooting

  • Explain how to find, configure, and use log files in SOM
  • Describe the Gather Support Info Tool
  • Identify procedures to troubleshoot problems that may occur when using SOM

4 Days


This is a QA approved partner course

Delivery Method

Delivery method


Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

Find dates and prices

Online booking is currently not available for this course, to find out more please call us on 0113 220 7150 or email us at info@qa.com to discuss how we can help.

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