About this Course

Duration 5 Days
Special Notices

It is essential that you bring a device with wireless capability, and unrestricted access to the internet as the program is delivered via an online learning management system. The log in process will be explained at the start of your program. The recommended web browser is Internet Explorer 11 but the system supports all web browsers. The program content also requires a PDF reader, adobe flash player and Microsoft word and excel.

Learn industry best practice principles for achieving effective operational management of the complex technical environments of a data centre facility. Learn how to ensure that the business strategy is delivered through effective IT service management, maximising the operational capability of the data centre.
The Certified Data Centre Management Professional (CDCMP®) program is a comprehensive program that explores and addresses the management of the complex but complementary elements of a data centre facility.
Starting with a solid grounding in the basic design principles, the program progresses to provide an in-depth overview of the physical infrastructure elements through to project management principles for the delivery of data centre projects. It also explores the efficient management of the sometimes conflicting operational and maintenance demands required in order to continuously deliver the business or organisation’s needs. Regulatory compliance, data centre strategies, audit demands and industry codes of practice are also thoroughly examined. Real-life case studies are used to demonstrate putting theory into practice.
The CDCMP® program is an essential tool for Data Centre Managers, Operations Managers, Facilities Managers and IT & Network Managers. Senior engineering personnel responsible for the strategic delivery of the business, operational and maintenance solutions will also find this program highly beneficial.
The CDCMP® is continually updated to reflect the current and key industry developments. It also takes into account the requirements of the current BS EN 50600 and TIA 942-B standards, industry best practice documentation and codes of conduct. During the program learners will also have access to current standards for reference purposes.
Learner Profile
The program is designed for individuals wishing to enhance their ability to effectively manage, control and improve the operational effectiveness of a data centre environment.


Experience of working within a data centre environment is essential; preferably with two years experience in a technical IT or operations role. If you would like to discuss your experience or suitability for this program please contact us.
Program Requirements
Learners are required to undertake pre-class study, which is fully supported by an experienced and dedicated online Tutor. Learners are also required to bring a webcam enabled laptop or suitable device with unrestricted wireless internet connectivity, the latest internet browser and suitable applications for reading/annotating PDFs and editing standard office documents.

Delegates will learn how to

  • What will I gain from completing this program?
    Upon completion successful learners will have an unrivalled understanding of how to effectively manage the data centre environments to optimise their effectiveness in a more efficient manner to meet the operation demands of the business.
    You will also gain the following:
    Official Certified Data Centre Management Professional (CDCMP®) Certification
    BTEC Level 5 Professional Award Certified Data Centre Management Professional
    The use of a post nominal title after your name e.g. Martin Smith CDCMP
    Use of the CDCMP® logo to highlight your new skills
    7 IEEE Continual Education Units (CEUs)
    Continual Professional Development (CPD)


Topics such as management of processes, people and plant, business and IT strategies, and legislation and regulations are all covered.

Core Unit breakdown:

There are a number of group and individual management based case studies throughout this program.

Professional Unit Breakdown:

We will use several group and individual case studies throughout this programme to show how the theory can be mapped across to real-life practice.

  • What is a Data Centre?
    • Data centre definition
    • Data centre options
    • Business demands
    • Growth and demand challenges
  • Understanding Basic Design Principles
    • Identifying the business need
    • Building a business case
    • National and international standards
    • Site and building considerations
    • Tier Levels
    • Criticality and availability
    • Determining data centre capacities
  • Physical Infrastructure
    • Power Infrastructure
    • Static and automatic transfer switches
    • Measuring and monitoring
    • Cooling infrastructure
    • Cooling management options
    • Cable infrastructure considerations
    • IT systems & services
    • Storage management
    • IT security
    • Access & security
  • Implementing Data Centre Projects
    • Business case
    • The project cycle
    • Prioritisation of activities
    • Triple constraints
    • Customer value
    • Quantitative risk analysis
    • Rolling wave planning
    • Decomposition
    • Change management
    • Documentation
  • Managing the Data Centre
    • Regulations, standards, processes
    • Service management frameworks
    • Service life cycles
    • OLA, SLA and KPIs
    • Processes and procedures
    • - Moves, adds, changes
    • - Energy efficiency
    • - System availability
    • - Decommissioning
    • Transformation programs
    • - Consolidation
    • - Virtualisation
    • - Cloud computing
    • - Relocation
    • Data Centre Facility Management
    • - Facility operations
    • - Building Management Systems (BMS)
    • - Fire safety compliance
    • - Fire suppression
  • Core Program Review
    • Purpose
      • The data centre stack
      • The key constraints (power, cooling, space and IT connectivity)
      • System availability
      • Efficiency metrics
      • Importance of commissioning
      • Importance of capacity management
      • Managing initial design principles
    • Management of Processes
      • Introduction to ITIL
      • DCO & FM framework
      • Key Performance Indicators (KPIs)
      • RACI matrices
    • Management of People
      • Appreciation of different skill-sets
      • Creating a multi-disciplinary team
      • Constructing a data centre team
    • Management of Plant
      • Management of plant overview
      • Power management
      • IT environment management
      • Cooling management
    • Energy Efficiency
      • Understanding what is attainable and prioritisation
      • Efficiency demands
      • Efficiency measures
      • Validation of processes and procedures
    • Management of Services
      • Management of SLAs
      • Data Centre service management
      • Automated tools
      • Activity planning
    • Business Strategy
      • Data centre strategic context
      • Strategic planning
      • Drivers for the business & IT strategies
      • The impact on the data centre
      • Aligning IT with the business strategy
    • IT Strategy
      • The link between business and data centres
      • IT strategy framework
      • Portfolio management
      • Execution plan
    • Supporting Strategies
      • Strategic planning processes and techniques
      • Supporting strategy examples
      • - Power continuity
      • - Cooling continuity
      • - Finance
      • - Fire safety
      • - Security & access control
      • - Business continuity of disaster recover
      • - Cleaning
    • Legislation & Regulations
      • Data Protection
      • General Data Protection Regulation (GDPR)
      • Computer Misuse Act
      • Freedom of Information Act
      • Cloud service provider legislation
      • Electricity regulations
      • Electricity at work regulations, national electrical code
      • Building and Regulations
      • Health & safety
      • Environmental legislation
    • Codes of Practice
      • EU code of conduct
      • DoE DCEP
      • Green Grid maturity model
    • Standards & Accreditations
      • National and international standards
      • Accreditations
      • - Uptime Institute
      • - Certified Energy Efficient Datacentre Award (CEEDA)
      • - Building Research Establishment Environmental Assessment Method (BREEAM)
      • Leadership in Energy and Environmental Design (LEED)
      • - ISO 50001 & 14001
    • The Audit Process
      • What is an audit?
      • Defining the business requirement
      • What should be audited?
      • Audit outcomes
      • Potential risk evaluation
    • Auditing the Data Centre Physical

      • Audit guidance
      • Site specific activities
      • Evaluating the key environments
      • Commissioning cycle
      • Functional testing
      • Trend analysis
      • Recommended practices
    • Performance Audits
      • Current industry metrics
      • Modelling calculations
      • Bin analysis
    • Environmental Audits
      • The need to measure & monitor
      • Site specific monitoring
      • Energy use and monitoring
    • Asset Management
      • Areas of asset management
      • Asset management strategy and life cycle
      • Asset management tools
    • Professional Program Review

5 Days


This is a QA approved partner course

Delivery Method

Delivery method


Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

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