About this course

Course type Essentials
Course code COMAP15
Duration 5 Days

Please note - There are two parts to the CompTIA A+ certification.

COMAE15 is the first course, and prepares for exam 220-901

COMAP15 is the second course, and prepares for exam 220-902.

This 5-day A 2015 Part 2 event is intended for those wishing to study towards CompTIA A Certification. A is a foundation-level course designed for IT professionals with around 1 year's experience whose job role is focused on PC support.

Successful candidates will have the knowledge required to assemble components based on customer requirements, install, configure and maintain devices, PCs and software for end users, understand the basics of networking and security/forensics, properly and safely diagnose, resolve and document common hardware and software issues, apply troubleshooting skills, provide appropriate customer support, and understand the basics of virtualization, desktop imaging, and deployment.

Target Audience
CompTIA A certification is aimed at IT professionals with (or seeking) job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator, or PC Support Analyst.

Prerequisites

Delegates must have basic experience of using a PC, Windows, and browsing the web. Specifically, it is recommended that you have the following skills and knowledge before starting this course:

  • Use a keyboard and mouse.
  • Recognize the main components of a PC and different data media such as USB drives and DVD.
  • Start the computer and navigate the desktop.
  • Use Windows Explorer to create directories and subdirectories and manage files.
  • Use Internet Explorer to view websites.

Delegates will learn how to

  • Install, configure, and troubleshoot Microsoft Windows, and an overview of Linux and Mac OS PC operating systems (plus iOS, Android and Windows mobile devices).
  • Configure and manage PC and mobile device network connectivity plus users, groups, and shared resources in a typical SOHO network.
  • Use anti-virus tools to prevent and recover from malware infections.
  • Configure access control measures, such as authentication, security policy, encryption, and firewalls.
  • Perform basic PC maintenance while working safely and responsibly and communicate effectively with customers.

Outline

Module 1 / Supporting Windows

Windows Operating System

  • What is an Operating System?
  • Microsoft Windows 7
  • Microsoft Windows 8
  • Microsoft Windows Vista
  • Windows System Requirements
  • Windows Upgrade Paths

Lab

  • The Windows Desktop

Administration Tools

  • Control Panel and System Properties
  • User Account Control
  • Administrative Tools
  • Command Prompt and Text Editors
  • File Explorer
  • Shut Down
  • Windows Registry

Lab

  • System Administration Tools

Managing Storage

  • Disk Partitions
  • File Systems
  • Disk Management Tool
  • Adding Arrays (Dynamic Storage)
  • Drive Status
  • Command Line Disk Management
  • Mount Points and Disk Images

Lab

  • Disk Management

Managing Files

  • File Explorer
  • OneDrive
  • Navigating Directories using a Command Prompt
  • File Management using a Command Prompt

Lab

  • File Management

Managing Applications

  • Managing Software
  • Managing Services
  • msconfig
  • Task Manager
  • Windows 8 Task Manager

Lab

  • Application Management

Module 2 / Supporting Windows

Managing Devices

  • Configuring Hardware
  • Device Manager
  • Display and Sound Settings
  • Power Options

Lab

  • Device Management

Managing Performance

  • Viewing System Information
  • Performance Monitor
  • Advanced System Properties

Lab

  • System Management Utilities

Troubleshooting Windows

  • Troubleshooting Models
  • Troubleshooting Procedures
  • Event Viewer
  • Windows Error Reporting
  • Windows Troubleshooting Tools
  • Troubleshooting Windows Errors
  • Troubleshooting Application Errors

Lab

  • Event Viewer

Managing Users

  • User and Group Accounts
  • Managing User Accounts

Installing Windows

  • Windows Installation Overview
  • Installation Boot Methods
  • Preparing the Hard Disk
  • Completing an Attended Installation
  • Options for Deploying Windows

Lab

  • Installing Windows

Module 3 / Supporting Windows

Troubleshooting Boot Problems

  • BIOS and UEFI
  • Troubleshooting Boot Problems
  • System Restore
  • Advanced Boot Options Menu
  • System Repair and Reinstallation

Labs

  • Boot Troubleshooting
  • Advanced Recovery Options

Maintenance and Backup

  • Disk Maintenance Utilities
  • Task Scheduler
  • Patch Management
  • Data Backup
  • Restoring User Profiles

Lab

  • Windows Maintenance Tasks

Threats and Vulnerabilities

  • Security Fundamentals
  • Security Policies
  • Social Engineering
  • Network Footprinting and Fingerprinting
  • Network Attack Strategies

Viruses and Malware

  • Types of Malware
  • Anti-Virus Software
  • Malware Symptoms
  • Researching Malware
  • Quarantine and Remediation
  • Preventing Malware Infections
  • Security Center and Windows Defender

Lab

  • Anti-Virus Software

Securing Workstations

  • Digital Security
  • Authentication
  • Password and Account Policies
  • Workstation Security
  • Physical Security

Lab

  • Account and Password Policies

Securing Data

  • Data Policies
  • Corporate Security Policy
  • Data Encryption
  • Data Disposal Methods
  • Incident Response Policies

Module 4 / Supporting Windows Networks

Configuring Network Connections


  • Network Card Properties
  • Establishing Networking Connections
  • Configuring Internet Protocol (IP)
  • Establishing Internet Connections
  • Remote Access Utilities

Securing Network Connections

  • Configuring the Browser
  • Network and Host Firewalls
  • Windows Firewall
  • Securing SOHO Networks

Lab

  • Network Connections and Windows Firewall

Configuring Shared Resources


  • Domains
  • Workgroups and Homegroups
  • Configuring File and Folder Sharing
  • NTFS File and Folder Permissions

Lab

  • Windows Homegroup Networking

Virtualization and Services


  • Virtualization Basics
  • Purposes of Virtual Machines
  • Security Requirements
  • Cloud Computing
  • Networked Host Services

Lab

  • Windows Domain Networking

Module 5 / Linux, OS X, and Mobile OS

Linux Operating System


  • Linux Distros and Shells
  • Linux Disk and File Management Commands
  • Securing a Linux File System
  • Managing Linux User Accounts
  • Linux Software and Patch Management
  • Troubleshooting Linux OS

Lab

  • Installing and Configuring Linux

OS X


  • Apple Macs and OS X
  • OS X File Management
  • OS X Users and Passwords
  • OS X Software Management
  • OS X Networking
  • OS X Diagnostic Utilities
  • OS X Troubleshooting

Mobile Operating Systems


  • Android, iOS, and Windows Mobile
  • Features of Mobile Operating Systems
  • Cellular Data Networks
  • Wi-Fi and Bluetooth Networks
  • Mobile Device Synchronization

Mobile OS Security and Troubleshooting


  • Mobile OS Security
  • Mobile OS Access Control
  • Mobile OS Policies
  • Mobile OS Troubleshooting Tools
  • Troubleshooting Mobile OS Issues
  • Troubleshooting Mobile Wireless Issues
  • Troubleshooting Mobile Security Issues

Safety and Environmental Procedures


  • Local Government Regulations
  • Electrical Safety
  • Cable Management and Lifting Techniques
  • Component Handling
  • Environmental Controls
  • Power Problems
  • Disposal and Recycling

Labs

  • Implementing an Anti-ESD Service Kit
  • Cleaning and Preventive Maintenance

Professionalism and Communication


  • Customer Service Skills
  • Communication Skills
  • Professionalism
  • Handling Customer Complaints

Essentials

5 Days

Duration
CompTIA A+ Certification
Delivery Method

Delivery method

Classroom

Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

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