Please note: Effective August 3rd 2018 this course has been renamed from 'Citrix XenApp and XenDesktop Help Desk Support' to 'Citrix Virtual Apps and Desktops Help Desk Support'. Content remains the same.
Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team. Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact. You will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end-user issues appropriately.
Is this course for you?
Built for experienced IT Professionals familiar with Citrix Virtual Apps and Desktops 7.x in an on-premises environment moving to the Citrix Cloud and deploying their Citrix Virtual Apps and Desktops workloads on Microsoft Azure.
This course is currently based on Citrix Virtual Apps and Desktops 7.15 LTSR components.
Classroom or Virtual w/hands-on labs