If both classroom and virtual dates are available for this course please specify your preference when booking.
This 10 day bootcamp is an accelerated course and covers installation and administration of Cisco Unified Contact Center Enterprise v10.0. This course combines the content from the Administering Cisco Contact Center Enterprise Part 1 and 2 (AUCCE1 and AUCCE2) and the Deploying Cisco Unified Contact Center Enterprise (DUCCE) courses.This course will give you an understanding of the Cisco Unified CCE v10.0 system, the Intelligent Contact Management (ICM) routing application, and Cisco Outbound Option. You will accomplish this by configuring the Cisco Unified CCE v10.0 software, use the ICM routing software to route calls from Cisco Voice Portal and from Cisco Unified Communications Manager.
Additionally, you will use various ICM utilities to aid you in locating configuration errors and you will configure the Cisco Outbound Option. Further this course will give you an understanding of the Cisco Unified CCE deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting. You will accomplish this by installing the Cisco Unified CCE software and introducing Cisco Unified CCE troubleshooting tools. This course also provides in-depth information and hands-on labs of the Cisco Unified Intelligence Center reporting platform.