About this course

Course type Specialist
Course code CI-CAPPS
Duration 5 Days

Integrating Cisco Unified Communications Applications (CAPPS) v1.0 prepares the learner for integrating Cisco Unity Connection, Cisco Unity Express, Cisco Unified IM and Presence, and video into a Collaboration deployment. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified IM and Presence and Cisco Jabber integration options with Cisco Unified Communications Manager.

What’s included

QA offers more benefits. Here is what's included with this course:

Tutor Support

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

  • Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, switching and routing Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP
  • Basics of digital interfaces, PSTN, and VoIP
  • Fundamental knowledge of converged voice and data networks and Cisco Unified Communications Manager deployments

Attending the following courses would be recommended:
  • Implementing Cisco Collaboration Devices (CICD)
  • Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1)
  • Implementing Cisco IP Telephony & Video, Part 2 (CIPTV2)
Who should attend

The primary target audiences for the course are:
  • Network administrators and network engineers
  • CCNP Collaboration candidates

Secondary audiences are:
  • Systems engineers
Certifications

This course is part of the following Certifications: Cisco Certified Network Professional Collaboration (CCNP)

Delegates will learn how to

After you complete this course you will be able to:

  • Describe how Cisco Unity Connection is virtualised, designed and deployed in single and multi-site deployments
  • Integrate Cisco Unity Connection with the call processing system using SCCP and SIP
  • Manage the end users and feature access in Cisco Unity Connection
  • Set up Cisco Unity Connection and import users from an LDAP server and from Cisco Unified Communications Manager Implement call management and call routing including the dial plan and call handlers
  • Explain unified messaging single inbox and how Microsoft Exchange is integrated
  • Describe how voice messaging systems can be monitored and how to troubleshoot Cisco Unity Connection issues
  • Describe how to enable voice messaging in remote branches during WAN outages in centralised deployments

Outline

Cisco Unity Connection

  • Designing and Deploying Cisco Unity Connection
  • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Configuring Cisco Unity Connection Users, Templates and class of Service
  • Configuring the Cisco Unity Connection System
  • Implementing Cisco Unity Connection Dial Plan and Call Management
  • Configuring Unified Messaging
  • Troubleshooting Cisco Unity Connection
  • Deploying Voice Mail Redundancy in Branch Offices

Cisco Unity Express
  • Designing and Deploying Cisco Unity Express
  • Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
  • Configuring Cisco Unity Express User Accounts and Features
  • Understanding Cisco Unity Express AutoAttendant
  • Troubleshooting Cisco Unity Express

Cisco Unified IM and Presence Implementation
  • Designing and Deploying Cisco Unified IM and Presence
  • Describing Cisco Unified Communications IM and Presence Components and Communication Flows
  • Integrating Cisco Unified Communications IM and Presence
  • Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber
  • Configuring Cisco Jabber Mobile and Integrating Directory Servers
  • Configuring Cisco Unified Communications IM and Presence Compliance and Message Archiving
  • Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components

Video Provisioning and Integration in a Unified Communications Deployment
  • Deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration
  • Describing Video Infrastructure
  • Decribing Cisco TMS

Cisco Learning Credits

This course is available for you to purchase using Cisco Learning Credits. To book courses using CLC's, please call your QA Account Manager, or our sales team on 0345 757 3888.

Specialist Course

5 Days

Duration
Cisco
Delivery Method

Delivery method

Classroom

Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

Trusted, awarded and accredited

Fully accredited to ensure we provide the highest possible standards in learning

All third party trademark rights acknowledged.