Digital Transformation

First Look - Leading Intelligent Automation

For Business, IT and Automation Centres

About this course

Course type Essentials
Course code QASEMAI
Duration 3 Hours

Intelligent automation is driving organisations forward at a pace with robotic process automation and artificial intelligence, with every sector and function starting to embrace it. Business and IT Leaders need a good understanding of the choices and decisions required, but it is often difficult to know where to start, what the technologies are, and sometimes, that to believe.

The seminar provides a leadership lens on Intelligent Automation, outlining the role that it plays in driving business strategy and benefits realisation, and how to practically start on the journey and the operating model from a business and IT perspective.

Date: Friday 14th September

Location: London International House

Duration: 09:30 - 12:30

Cost: FREE

Target audience

Business Sponsors, Senior Programme Managers, Business Leadership and IT Leadership who are interested in the role that it could play in driving change in their organisations.

Learning outcomes

Understand the business case and drivers; understand the types of product and characteristics; the operating model needed to drive automation, and how to start on a plan. All from the perspectives of the business, IT and the emerging Centres of Excellence function that drive changes.


The Market Context for Intelligent Automation – 30 mins

  • Financial – cost, value add and sourcing
  • Customer – digital strategy delivery
  • People – the changing workforce

Where we find intelligent automation, including demos – 1 hr

  • Back office operations – product types and characteristics
  • Customer operational – product types and characteristics
  • Employee empowerment – product types and characteristics

The Vision for an IA led organisation – typical operating model – 10 mins

  • Operation; Business and employees
  • IT and Service
  • RPA centre of excellence

Leading Intelligent Automation – 20 mins

  • A typical IA Routemap
  • Business case and product selection

Introductory Video

In this short video Paul Taplin from Voyager Solutions discusses Intelligent Automation.

Presenter Biography


Paul Taplin

Paul Taplin

Consulting Director of Voyager Solutions

Paul Taplin is a Consulting Director of Voyager Solutions, an independent consultancy firm that is an implementor of a number of Intelligent Automation products, and a strategic Business Partner of UiPath, a leading RPA product in the field.

Voyager Solutions

Voyager Solutions were established in 1998 to provide organisational alignment and implementation services to technology, outsourcing and back office operating model projects. They have supported programmes ranging from single site to 100+ country roll-outs. They provide an end to end Intelligent Automation service from development of the enterprise level operating model through to delivery and support of the changes required. They also specialise in the development of client Automation Centres of Excellence to provide a sustainable, long term automation solution for clients.

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