About this course

Course type Essentials
Course code DOL10L2
Duration 1 Day

I this course you will customise the Outlook environment, calendar and mail messages and will also track, share, assign and quickly locate various Outlook items.

Target Audience:

This course is designed for experienced Outlook users who need to customise their Outlook environment and use other intermediate level tools to work more efficiently and effectively with Outlook 2010.


  • Send and receive email messages
  • Reply to and forward email messages
  • Spell check and add attachments to email
  • Use Word formatting features
  • Schedule appointments and meetings
  • Add, edit and modify a contact
  • Manage personal tasks
  • Use notes

Delegates will learn how to

At the end of this course you will be able to:

  • Customise message settings
  • Organise and locate Outlook messages
  • Set calendar options
  • Track activities using the Journal
  • Assign and track tasks
  • Share folder information
  • Customise the Outlook environment

Course Outline

Lesson 1: Customizing Message Options

  • Topic 1A: Modify Message Settings
  • Topic 1B: Modify Delivery Options
  • Topic 1C: Change the Message Format
  • Topic 1D: Set the Out of the Office Notification
  • Topic 1E: Create a Contact Group
  • Topic 1F: Insert a Hyperlink
  • Topic 1G: Create Quick Steps
Lesson 2: Organizing and Locating Messages
  • Topic 2A: Sort Messages Using Multiple Criteria
  • Topic 2B: Find Messages Using Instant Search
  • Topic 2C: Find Messages Using Multiple Criteria
  • Topic 2D: Filter Messages
  • Topic 2E: Organize Messages
  • Topic 2F: Manage Junk Email
Lesson 3: Setting Calendar Options
  • Topic 3A: Set Workdays and Time
  • Topic 3B: Display an Additional Time Zone
  • Topic 3C: Set Availability Options
  • Topic 3D: Create Calendar Groups
  • Topic 3E: Manage Automatic Meeting Responses
Lesson 4: Tracking Activities Using the Journal
  • Topic 4A: Record a Journal Entry Automatically
  • Topic 4B: Record a Journal Entry Manually
  • Topic 4C: Modify a Journal Entry
Lesson 5: Managing Tasks
  • Topic 5A: Assign a Task
  • Topic 5B: Reply to a Task Request
  • Topic 5C: Send a Task Update
  • Topic 5D: Track Assigned Tasks
Lesson 6: Sharing Folder Information
  • Topic 6A: Specify Folder Permissions
  • Topic 6B: Access Another User's Folder
  • Topic 6C: Send Calendar Information in an Email Message
  • Topic 6D: Delegate Folder Access to Users
Lesson 7: Customizing the Outlook Environment
  • Topic 7A: Customize the Ribbon and Quick Access Toolbar
  • Topic 7B: Customize the To-Do Bar
  • Topic 7C: Create a Folder Home Page


1 Day

Microsoft Outlook
Delivery Method

Delivery method


Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

Find dates and prices

Online booking is currently not available for this course, to find out more please call us on 01753 898320 or email us at info@qa.com to discuss how we can help.

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