About this course

Course type Specialist
Course code DOL03L1
Duration 1 Day

This course is the first in a series of three Microsoft Office Outlook courses. It will provide you with the skills you need to start sending and responding to email in Microsoft Outlook 2003, as well as maintaining your Calendar, scheduling meetings, and working with tasks and notes.

You will compose and send email, schedule appointments and meetings, manage contact information and tasks, and use notes.

Target Audience:

This course is designed for people with a basic understanding of Microsoft Windows who need to learn how to use Microsoft Outlook 2003 to compose and send email, schedule appointments and meetings, manage contact information and tasks, and use notes. This course is intended for persons interested in pursuing the Microsoft Office Specialist certification for Outlook.


  • Use a mouse
  • Type and use a keyboard
  • Navigate through Windows files and folders
  • Work with Windows - minimise, maximise, open and close

Delegates will learn how to

At the end of this course you will be able to:

  • Identify the components of the Outlook environment and compose and respond to a simple message
  • Compose messages
  • Use folders to manage mail
  • Schedule appointments
  • Schedule meetings
  • Manage contacts and contact information
  • Create and edit tasks
  • Create and edit notes


Lesson 1: Getting Started with Outlook:

  • Topic 1A: Log On to Outlook
  • Topic 1B: The Outlook Environment
  • Topic 1C: Compose and Send a Simple Message
  • Topic 1D: Open a Message
  • Topic 1E: Reply to a Message
  • Topic 1F: Print a Message
  • Topic 1G: Delete a Message

Lesson 2: Composing Messages:

  • Topic 2A: Address a Message
  • Topic 2B: Format a Message
  • Topic 2C: Check Spelling and Grammar
  • Topic 2D: Attach a File
  • Topic 2E: Forward a Message

Lesson 3: Managing Mail:

  • Topic 3A: Open and Save an Attachment
  • Topic 3B: Flag a Message
  • Topic 3C: Create a Folder
  • Topic 3D: Move Messages to a Folder
  • Topic 3E: Copy Messages to Folders
  • Topic 3F: Delete a Folder

Lesson 4: Scheduling Appointments:

  • Topic 4A: The Outlook Calendar
  • Topic 4B: Schedule an Appointment
  • Topic 4C: Assign a Category to an Appointment
  • Topic 4D: Update Calendar Entries

Lesson 5: Scheduling Meetings:

  • Topic 5A: Schedule a Meeting
  • Topic 5B: Reply to a Meeting Request
  • Topic 5C: Propose a New Meeting Time
  • Topic 5D: Track Meeting Responses
  • Topic 5E: Update a Meeting Request
  • Topic 5F: Cancel a Meeting Request
  • Topic 5G: Print the Calendar

Lesson 6: Managing Contacts:

  • Topic 6A: Add a Contact
  • Topic 6B: Sort Contacts
  • Topic 6C: Find a Contact
  • Topic 6D: Generate a Map
  • Topic 6E: Edit a Contact
  • Topic 6F: Delete a Contact
  • Topic 6G: Print Contacts

Lesson 7: Managing Tasks:

  • Topic 7A: Create a Task
  • Topic 7B: Edit a Task
  • Topic 7C: Update a Task

Lesson 8: Using Notes:

  • Topic 8A: Create a Note
  • Topic 8B: Edit a Note
  • Topic 8C: Copy a Note

Specialist Course

1 Day

Microsoft Outlook
Delivery Method

Delivery method


Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

Find dates and prices

Online booking is currently not available for this course, to find out more please call us on 0113 220 7150 or email us at info@qa.com to discuss how we can help.

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