Microsoft Dynamics 365 Field Services provides schedulers within an organisation to schedule work for Field based Engineering Technicians to record work activities for Customers, either home or business locations. Maintain Work Orders, Schedules and Resources. Manage Customer accounts and potential work, both opportunities and leads. Service Delivery Agreements and Inventories and Purchasing.
Profile: This one day course is designed to provide an overview of an end to end service built on Microsoft Dynamics 365, Field Service capabilities include optimising schedules, equipping a mobile workforce, managing assets and processing orders and invoices.
Target Audience: Schedulers, supervisors and managers who are responsible for associate Field Technicians; to complete their daily tasks, manage assets, maintain customer records, processing orders and invoices and maintain Warehouse supplies.