About this course

Course type Premium
Course code TTFFCL
Duration 2 Days

This 2 day course provides delegates with the skills to facilitate an event such as a focus group, a workshop, a team meeting, a briefing, a business improvement meeting etc. Delegates learn how to open and close an event including subtle language patterns to build rapport with a group and to influence a positive outcome. They learn a variety of facilitation methods and processes which can be used as appropriate to the outcome required.

Delegates explore a range of challenging behaviours and learn strategies to manage these behaviours while maintaining a positive environment within the group.

Benefits to the delegate

  • This course provides delegates with the skills to facilitate an event such as a focus group, a workshop, a team meeting, a briefing, a business improvement meeting etc.
  • Delegates learn how to open and close an event using subtle language patterns to build rapport with a group and to influence a positive outcome. They learn a variety of facilitation methods and processes which can be used as appropriate to the outcome required
  • Delegates explore a range of challenging behaviours and learn strategies to manage these behaviours while maintaining a positive environment within the group

Benefits to the organisation

  • A qualified facilitator who can empower a group to reach optimal outcomes
  • Enables a positive climate for group events that draws out individual contributions from all and prevents groupthink
  • Ensures that challenging behaviours are managed effectively, avoiding disruption and keeping group events on track

Due to their unique range and scope, TAP Qualifications provide individuals and organisations with a means to develop a career pathway based on achieving Certification of Learning and Development skills. This Certificate delivers a competency set aligned to the relevant L&D Standards published by The British Institute for Learning & Development.

British Institute for Learning and Development (the Institute)

The Institute is the awarding body for all certificates and diplomas issued under the Training Accreditation Programme (TAP®). On completion of this course delegates can apply for membership. Please see more about the Institute’s membership benefits, fees and application guidelines here www.theBILD.org.

Prerequisites and audience

Suitable for anyone required to facilitate workshops, action learning sets, team briefings, focus groups etc

Course objectives and assessment

Delegates will facilitate a structured event using appropriate process, methods and skills which will be assessed against the Facilitating Group Learning Profile

Leading to the TAP Foundation Award in Facilitation

Competencies delegates will develop

1. Understanding the role of a facilitator

  • Defining the term ‘facilitation’ and its applicability to their own context
  • Recognising the opportunities when the role of a facilitator would be valuable
  • Applying the skills of a facilitator

2. Managing a group

  • Applying embedded commands appropriately
  • Applying modes of intervention appropriately to encourage learners to take responsibility for their learning
  • Using a variety of methods to generate discussion and filter responses
  • Using a range of techniques to handle learners' questions

3. Creating a positive climate

  • Recognising the importance of, and how to, open and close events professionally
  • Planning and applying the opening and closing structures
  • Understand why building rapport with the group is important and the level to which that can be done
  • Learning how to build rapport with individuals and the group
  • Creating a climate that is positive, open and that encourages information sharing
  • Applying inclusive language appropriately
  • Using influencing styles appropriately
  • Encouraging and valuing contributions from all learners

4. Managing challenging behaviours

  • Understanding why dealing with challenging behaviour is important
  • Recognising underpinning reasons for challenging behaviour
  • Identifying a range of general strategies that could be applied to different situations
  • Considering methods to deal promptly and effectively with disruptive influences by employing appropriate strategies in a group setting

5. Presenting self

  • Using positive body language to create a friendly and relaxed environment
  • Injecting enthusiasm through the use of positive language and voice modulation
  • Portraying confidence by minimising distracting mannerisms and projecting voice

Premium Course

2 Days

Duration
Delivery Method

Delivery method

Classroom

Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

Find dates and prices

Online booking is currently not available for this course, to find out more please call us on 0345 074 7998 or email us at info@qa.com to discuss how we can help.

Trusted, awarded and accredited

Fully accredited to ensure we provide the highest possible standards in learning

All third party trademark rights acknowledged.