About this course

Course type Premium
Course code TTFMS
Duration 2 Days

As well as training professionals and coaches, many organisations are calling upon mentors to contribute to talent management and progression of employees through the business.

This course offers those who wish to build upon their mentoring skills and develop a flexible toolbox and structure that they can adapt to suit any given mentoring situation.


To the delegate

  • Learn structured processes to facilitate mentoring discussions
  • Consider the principles that will help them to set clear goals
  • Build confidence in conducting mentoring sessions whilst giving feedback
  • Share ideas, experiences and best-practices with other mentoring professionals

To the organisation

  • Ensures a consistent, best-practice approach to mentoring employees to achieve and sustain optimal performance
  • Builds trust in the value and reliability of mentoring and the L&D team throughout the organisation
  • Competent work-based mentors enhance individual skills and performance, and organisational capability
  • Builds confident mentors who are enthusiastic to use their skills to empower their colleagues

Who is it for?

Suitable for anyone who is required to develop and mentor individuals in the workplace

Course objectives and assessment

Analyse your own Mentoring example, to achieve the Mentoring Profile. Leading to the award of the TAP® Certificate in Mentoring.

Course Outline

Day 1 (am)

  • Start-up
  • Introduction to mentoring
  • Skills and attributes of a mentor

Day 1 (pm)

  • Personal and social skills
  • Motivation and empathy
  • The mentoring process

Some evening work will be set at the end of day 1

Day 2 (am)

  • Eeview
  • The MENTOR model

Day 2 (pm)

  • Goal setting
  • Giving feedback
  • Course review and close

Full module outline

Understanding the role of a mentor

  • Defining what mentoring is and understanding it in context
  • Recognising the roles of the mentor, mentee and manager
  • Recognising when the role of a mentor would be valuable

Discussing interpersonal and intrapersonal skills in the mentoring setting

  • Defining the skills and attributes of a mentor
  • Defining the obstacles to mentoring
  • Developing an empathic approach to mentoring
  • Analysing their own skills and behaviours in the interpersonal and intrapersonal contexts

Structuring a mentoring programme

  • Analysing the skills and experience of a mentor with the needs and aspirations of a mentee
  • Recognising the importance of contracts in the mentoring context
  • Developing a contract with the mentee
  • Defining the mentoring process
  • Analysing progress through the programme and identifying an appropriate end-point

Conducting a mentoring session

  • Recognising the importance of mentoring in a conducive environment
  • Using a range of questioning techniques to facilitate an interactive mentoring session
  • Using a range of questioning techniques to encourage the mentee to take responsibility for their own progression
  • Guiding the mentee to define and set their own goals
  • Applying appropriate principles when setting goals with the mentee
  • Identifying opportunities to give and receive feedback in the mentoring context
  • Delivering developmental feedback
  • Delivering motivational feedback
  • Applying appropriate listening techniques throughout the mentoring session
Premium Course

2 Days

Delivery Method

Delivery method


Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

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