Leadership, Management and Business Skills training from QA

TAP Certificate in L&D Administration

About this course

Course type Premium

Course code TTFLDA

Duration 2 Days

This two-day classroom course is designed to help administrators provide a professional and consistent service to support the organisation, L&D function, colleagues and delegates. The course reviews the key tasks of the L&D administrator’s role. This includes effective communication, managing and prioritising tasks, using methods, media and technology to support learning solutions and managing challenge.

Due to their unique range and scope, TAP Qualifications provide individuals and organisations with a means to develop a career pathway based on achieving Certification of Learning and Development skills. This Certificate delivers a competency set aligned to the relevant L&D Standards published by The British Institute for Learning & Development.

British Institute for Learning and Development (the Institute)

The Institute is the awarding body for all certificates and diplomas issued under the Training Accreditation Programme (TAP®). On completion of this course delegates can apply for membership. Please see more about the Institute’s membership benefits, fees and application guidelines here www.theBILD.org.

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Prerequisites and audience

Suitable for those working in L&D administration who wish to gain an external qualification, recognised by a professional body

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Course objectives and assessment

Develop a personal action plan to identify actions you can take to increase your effectiveness and efficiency when: 

Communicating 
Managing tasks 
Using methods, media and technology 
Managing challenge

Leading to the TAP Certificate in L&D Administration

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Competencies delegates will develop

1. Providing an efficient and effective L&D administration service

Understanding the L&D administration role
Identifying who the role supports
Understanding the responsibilities and skills of an L&D administrator

2. Administering bookings to support learning solutions

Understanding the training cycle
Using the L&D administration analysis tool
Improving processes and procedures to support learning solutions
Creating and maintaining a schedule of courses/learning events
Auditing resources to meet quality standards
Analysing delegate feedback
Obtaining information for the production of reports

3. Communication skills

Building and maintaining rapport with those that the role supports
Understanding levels of rapport  Asking open and closed questions
Understanding the difference between two listening levels
Using three types of active listening techniques
Understanding the difference between assertive, non-assertive and aggressive behaviours
Speaking assertively
Dealing with interruptions and controlling calls

4. Managing tasks