This course is suitable for those working in L&D administration who wish to gain an external qualification, recognised by a professional body

Delegates develop a personal action plan to identify actions you can take to increase their effectiveness and efficiency when: 

• Communicating 
• Managing tasks 
• Using methods, media and technology 
• Managing challenge

Session 1: L&D administration role, responsibilities and skills

In this session, we consider:

• Definition of L&D administration
• Who do L&D administrators support?
• Responsibilities
• Skills and attributes

Session 2: L&D administration analysis tool

In this session, we consider:

• The L&D administration analysis tool

Session 3: Communication skills

In this session, we consider:

• Methods of building rapport
• Level of rapport
• Questioning and listening
• Assertiveness

Session 4: Managing tasks

In this session, we consider:

• Levels of responsibility
• Accepting tasks
• Managing tasks
• Managing the schedule of other

Session 5: Methods, media and technology

In this session, we consider:

• Delivery methods
• e-media
• Social networks

Session 6: Managing challenge

In this session, we consider:

• Challenging behaviours
• General strategies: behaviours
• Challenging situations