About this course

Course type Premium
Course code TTFCS
Duration 2 Days

This course introduces subject matter experts, trainers and learning facilitators to the skills required for undertaking coaching as part of a continuous improvement programme in the workplace. Coaching helps the learner to set their own clear and achievable goals , and to provide support on the journey to achieving them. Coaching skills are a valuable component of the L&D Professional’s core skill set.

Successful completion leads to the TAP Certificate in Coaching

It is an elective component towards any TAP Diploma

Benefits to the delegate

  • Learn structured processes for establishing coaching needs and delivering coaching sessions
  • Take away tools and templates to assist with planning coaching sessions
  • Build confidence by conducting coaching sessions with a range of activities
  • Receive feedback on their performance to help identify improvements in coaching others

Benefits to the organisation

  • Ensures a consistent, best-practice approach to coaching employees to achieve and sustain optimal performance
  • Builds trust in the value and reliability of coaching and the L&D team throughout the organisation
  • Competent work-based coaches enhance individual skills and performance, and organisational capability
  • Builds confident coaches who are enthusiastic to use their skills to empower their colleagues

TAP Certifications

Due to their unique range and scope, TAP Qualifications provide individuals and organisations with a means to develop a career pathway based on achieving Certification of Learning and Development skills.

Prerequisites and audience

Suitable for anyone who is required to develop and coach individuals in the workplace.

Course objectives and assessment

  • Discuss a partner’s coaching needs, following the six-step intake process
  • Discuss and set a partner's goal, based on the intake discussion, and applying the SMART and PURE model, on issue of their choice
  • Coach a partner, following the GROW model, on an issue of their choice which meets the criteria of the Coaching Profile

Competencies delegates will develop

1. Understanding the role of a coach

  • Defining what coaching is and understanding it in context
  • Recognising the roles of the coach, coachee and manager
  • Recognising when the role of a coach would be valuable
  • Identifying why coaching records are required
  • Applying the skills of a coach

2. Discuss coaching needs

  • Recognising the importance of discussing coaching needs
  • Recognisign when a coaching session would be valuable
  • Using a range of question types to elicit information
  • Creating a climate that is positive, open and which encourages information sharing
  • Gathering all relevant information from stakeholders where relevant
  • Conducting a coaching intake professionally, applying listening and rapport building techniques throughout

3. Planning to conduct a coaching session

  • Identifying the importance of planning for a coaching intervention
  • Preparing a coaching plan
  • Gathering appropriate resources to run a smooth and successful coaching session
  • Making necessary arrangements for the coaching session

4. Conducting a coaching session

  • Recognising the importance of coaching in a conducive environment
  • Identifying the importance of using a questioning approach to the session
  • Guiding the coachee to define and set their goals
  • Using a range of question types and techniques to encourage the coachee to take responsibility for their own progression
  • Applying appropriate listening techniques throughout the session
  • Indicating what follow-on action would be appropriate

5. Presenting self

  • Using positive body language to create a friendly and relaxed environment
  • Injecting enthusiasm through the use of positive language and voice modulation
  • Portraying confidence by the avoidance of distracting mannerisms and the use of voice projection
Premium Course

2 Days

Delivery Method

Delivery method


Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

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