About this Course

Tech Type Performance
Duration 3 Hours

“People will sit up and take notice of you if you will sit up and take notice of what makes them sit up and take notice.”
Frank Romer 

Influencing and persuading all of the internal and external stakeholders – customers, colleagues, vendors, outsourcing providers are essential elements of managing continuous improvement.

Securing the buy in of individuals where you don't have direct authority can support a drive for operational excellence.

Target audience

This ½ day session delivers great tools and techniques to help you to achieve the best outcomes whilst building and managing excellent business relationships.

Learning outcomes

You will learn how to:

  • Conduct a stakeholder analysis
  • Identify and enhance the key ingredients of a beneficial stakeholder relationship
  • Evaluate the impact of different stakeholder needs, styles and perspectives
  • Discuss stakeholder management and its impact on continuous improvement
  • Create a plan for building and improving your business relationships

What will the course cover?

  • A review of influential behaviours
  • Power versus influencing
  • Sources of power
  • Planning influencing - considering your sphere of influence
  • Relationship mapping
  • Strategies for working with remote stakeholders
  • Action plan


3 Hours


This course is authored by QA

Delivery Method

Delivery method


Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

Find dates and prices

Online booking is currently not available for this course, to find out more please call us on 0113 220 7150 or email us at info@qa.com to discuss how we can help.

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