About this Course

Tech Type Performance
Code QASHCEI
Duration 3 Hours

“In a very real sense we have two minds, one that thinks and one that feels”
Daniel Goleman
Author of Emotional Intelligence: Why It Can Matter More Than IQ

Emotional intelligence is the key to success, proven by a ground breaking research study; people with high emotional intelligence are able to navigate the world of work with an optimistic approach, they are more able to handle setbacks, they enable strong business relationships and are able to solve conflict more easily. This thought provoking and practical workshop will give you some strategies to work with emotional intelligence.

People often ask us:

  • How do I keep control of my emotions at work?
  • How can I choose to respond to challenging situations in a calm and controlled way?
  • How do I recognise emotional cues in other people?

Target audience

This ½ day session is suitable for anyone who is new to emotional intelligence. You will learn what emotional intelligence is, why it works and how to use it.

Learning outcomes

You will learn how to:

  • State what drives your emotions and how they impact you
  • Recognise emotional cues
  • Explain how the brain processes emotion
  • Prevent emotions from hijacking your relationships
  • Practise empathy when responding to others

What will the course cover?

  • Introduction to Emotional Intelligence
  • Knowing me, knowing you
  • How we communicate and your thinking process
  • Managing challenging emotions
  • The power of empathy
  • Action planning

Performance

3 Hours

Duration

This course is authored by QA

Delivery Method

Delivery method

Classroom

Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

Find dates and prices

Online booking is currently not available for this course, to find out more please call us on 0113 220 7150 or email us at info@qa.com to discuss how we can help.

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