About this Course

Tech Type Performance
Code QASHPC
Duration 3 Hours

“Speak in such a way that others want to listen to you. Listen in such a way that others want to speak to you”
Anonymous


A key role for any manager is to be able to give feedback in an effective way to ensure that team members are consistently giving their best efforts and delivering results.

Managers also need to feel confident in having conversations with their staff on performance, attendance and sickness issues and discussing the behaviours that support the business values.

Target audience

This ½ day session is is designed to give you the confidence, skills and techniques to ensure you can have conversations with staff in all situations and achieve a positive outcome for yourself, the individual and your organisation.

Learning outcomes

You will learn how to:

  • Be more confident in having performance discussions with your team
  • Understand how to give positive motivational feedback and developmental feedback
  • Deliver messages you find difficult
  • Give feedback constructively
  • Use behaviours that invite reasonable responses
  • Use questions to direct the conversation away from conflict to dialogue

What will the course cover?

  • The five stage process for the conversation
    • Stage 1 Building rapport
    • Stage 2 Explaining the meeting purpose
    • Stage 3 Working through the issue
    • Stage 4 Agree objectives and standards
    • Stage 5 End on a positive
  • Action plan

Performance

3 Hours

Duration

This course is authored by QA

Delivery Method

Delivery method

Classroom

Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

Find dates and prices

Online booking is currently not available for this course, to find out more please call us on 0113 220 7150 or email us at info@qa.com to discuss how we can help.

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