About this Course

Tech Type Essentials
Duration 19 Months

Programme duration 18 months

Our Operations/Departmental Manager Level 5 Apprenticeship is designed for senior management professionals to enhance their management and leadership practices at a higher level.

QA combines online learning, classroom training and on-the-job experience to deliver a flexible, world-class development programme geared to your success.

This programme is suited to all types of business management positions, uniquely designed to give you practical solutions to leading at a higher level.

What’s included?

On successful completion of the programme, you will gain the following qualifications:

  • Operations/Departmental Manager Level 5
  • CMI Level 5 Diploma in Leadership and Management
  • CMI Chartered Manager Award (eligible with 3+ years management experience)


The entry requirements for this programme are as follows:

  • Must be in a management role such as Operations Manager, Regional Manager, Divisional Manager, Departmental Manager or Specialist Manager
  • GCSE (or equivalent) in English and Maths at grade D or above
  • You must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject

What will you learn?

You will learn easy-to-implement, performance-enhancing leadership techniques including:

  • Delivering operational excellence
  • Leading through innovation and change
  • Managing and developing business relationships
  • Enhancing integrity, ethics and social responsibility

We also include market-leading profiling tools to help you enhance your management skills to a high level:

  • Strength Deployment Inventory (SDI) – you will learn to understand what makes yourself and others tick. SDI will empower you to communicate in positive and negative situations.
  • The Visionary Leader (by Marshall Sashkin, PhD) – enables you to discover an approach to leadership you are comfortable using and gain 360 feedback from others.
  • Personal Leadership Profile – a multi-choice question, self-scoring profile that indicates your leadership style according to John Adair’s Action Centred Leadership Model. This profile is applicable to all levels of leaders and comes with an action plan.


During the programme you’ll be required to spend 20% of your time at work on off-the-job learning.

Our programme helps you easily fit learning around your day job with access to our online learning platform – learning can be accessed anytime, anywhere and on any device so you get high-quality content on the go.

You will complete:

  1. Eleven knowledge modules exploring in-depth leadership theory and fundamentals, through a combination of online learning and practical classroom workshops.
  2. On-programme assignments for the ILM diploma.
  3. A work-based portfolio and workplace project showcasing how you’ve applied the skills you’ve learnt in the workplace.
  4. An end-point assessment in the last 2-3 months of the programme – consisting of a presentation and Q&A session, an interview and a discussion relating to your CPD activity.

The modules included in this programme are:

  • Module 1: Advanced Time Management
  • Module 2: Manager to Leader
  • Module 3: Chairing Meetings
  • Module 4: Managing Budgets
  • Module 5: Fundamentals of Project Management
  • Module 6: Advanced Communication Techniques
  • Module 7: Leading Innovation & Change
  • Module 8: Delivering Operational Excellence
  • Module 9: Integrity, Ethics & Social Responsibility
  • Module 10: Manage & Develop Business Relationships
  • Module 11: Agile & Scrum Awareness

CMI Chartered Manager Award

As part of this apprenticeship, you will automatically be eligible for Chartered Manager status.

Mapped across the existing EPA process for this qualification, you will automatically be assessed for the CMI Chartered Manager Award without any additional work required.

Automatic eligibility includes successfully passing the EPA and having a minimum of 3 years management experience. Apprentices with under 3 years experience will be able to apply for Chartered Status once this criteria has been met.

For more information download the handout

NOTE: this programme is only available in England.

To contact us for more information Apply now


19 Months

Delivery Method

Delivery method


Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

Find dates and prices

Online booking is currently not available for this course, to find out more please call us on 0113 220 7150 or email us at info@qa.com to discuss how we can help.

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