About this Course

Tech Type Performance Plus
Duration 2 Days

Effective teamwork and communication are at the heart of employee productivity and job satisfaction. This programme ensures all team-workers have the foundation skills, knowledge and behaviours to make a valuable contribution to their teams.

Programme duration approx 3 months, consisting of pre course work, 2 days classrooom training and assignments.

This workshop is highly participative, using facilitated discussion, presentations, validated tools of self-assessment, case studies and group work. The workshop promotes reflective review, and encourages delegates to find opportunities to apply the learning in the workplace. Delegates will complete a work-based learning assignment, which is assessed and verified by the ILM to achieve their accreditation.

Target Audience

This course is designed for anyone working within a team who is seeking an industry recognised qualification for their contribution.

Learning Journey

What's Included

QA offers more benefits. Here is what's included with this course:

Exam(s) included

Learning Outcomes

At the end of this course you will be able to:

  • Recognise the differences between a work group and a team
  • Champion behaviours that create high levels of team work
  • Communicate more effectively with colleagues and managers
  • Identify the triggers of conflict in teams
  • Develop personal strategies to reduce team conflict
  • Assess your own strengths and development areas as a team member

Course Outline

  • Explore the levels of workgroups and teams
  • Analyse how a group becomes a team
  • Promote the benefits of effective team work
  • Appreciate the barriers to effective communication
  • Assess the need for team dialogue
  • Develop understanding of a range of communication models and processes
  • Introduce the concept of emotional intelligence
  • Explore team role strengths and differences
  • Identify actions for ways to improve the functionality of the team.

Performance Plus

2 Days

Delivery Method

Delivery method


Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

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