About this Course

Tech Type Performance Plus
Course Code ILML3AC
Duration 5 Days

This award covers: Understanding Good Practice in Workplace Coaching, Undertaking Coaching in the Workplace, Reflecting on Workplace Coaching Skills and has 10 ILM credits.

Coaching is an essential tool for management and personal development. This programme develops the knowledge, skills and behaviours which are needed by highly effective managers and team leaders. Being a confident, ethical and effective coach is fundamental to career development and improved individual and organisational performance.

Who will this programme benefit?
This course is designed for first line, junior managers and team leaders who are seeking an industry recognised coaching qualification and experienced supervisors and team leaders wishing to improve their skills in their current and future management role.

Programme structure
These workshops are highly participative, using facilitated discussion, brief presentations, coaching practices and feedback. The workshops promote reflection and improvement, and encourage delegates to find opportunities to apply the learning in the workplace. Delegates are supported with an action learning based coaching session and will complete three work-based learning assignments, which are assessed and verified by the ILM in order to achieve this qualification. Delegates will be asked to conduct six hours of coaching during the programme. The coaching documentation will play an essential part in the assessment.

Learning journey:

What's Included

QA offers more benefits. Here is what's included with this course:

Exam(s) included


An understanding of the basic fundamentals of coaching and a minimum of 1 year's coaching experience in the workplace.

Learning outcomes

  • Apply coaching best practice to the benefit of your direct reports and other colleagues - prepare and plan effective coaching sessions
  • Apply the fundamentals of coaching ethics in line with the European Mentoring and Coaching Council (EMCC) principles
  • Create an effective contract and effectively scoped framework for your coaching sessions
  • Use effective diagnostic and assessment tools
  • Overcome barriers to coaching and establish trust and credibility with your coachees
  • Practise effective listening and elicitation/questioning skills
  • Utilise established coaching models and frameworks
  • Create an effective coaching diary and coaching records
  • Respond effectively to feedback for continuous improvement

What will the course cover?

  • Examine the purpose and benefits of workplace coaching
  • Explore how coaches should contract and manage the confidentiality and ethics of coaching
  • Explain the roles and responsibilities of an effective workplace coach
  • Identify the range of behaviours and characteristics of an effective coach
  • Explore managing the coaching process, agreeing goals and following simple coaching models and frameworks
  • Identify a range of tools and techniques (including diagnostic tools and those exploring learning preferences)
  • Examine the purpose and structure of maintaining effective basic coaching records (documentation)
  • Provide tools for overcoming a range of barriers to coaching

Performance Plus

5 Days

Delivery Method

Delivery method


Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

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