About this Course

The VeriSM™ Foundation certification is designed to build the fundamental skills and knowledge enabling individuals to participate in a service organization and to deliver value to the consumer. VeriSM™ is the very latest service management approach that is designed to help service providers to create a flexible operating model to meet desired business outcomes. It describes how an organization can define its service management principles and then use organizational capabilities, emerging technologies and a combination of management practices to deliver value in a way that works for the organization.

What's Included

Exam(s) included

12-month BCS Associate membership (not available to previous members)

Learn from the UK's leading Service Management trainer

  • Trusted

    We have run over 10,000 Service Management Courses in the last year, so you can be sure you are in good company.

  • Relevant

    All our Service Management courses are regularly updated and refreshed to ensure the very latest training.

  • Leading

    QA is the UK's leading Service Management training provider and the number one choice for training entire IT teams.

  • Experienced

    QA's team of learning experts has over 200 years' experience in the Service Management industry.

Why people choose QA

Locations

There are over 20 QA learning centres and many other sites spread across the UK, providing a convenient choice of learning locations and ensuring that over 90% of the population is within 45 minutes of a training destination. Learn more

  • London

    London

    International House

  • Manchester

    Manchester

    Oxford Street

Delegate portal

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Detailed Information

QA's two day VeriSM™ Foundation certification will provide delegates with an initial overview of VeriSM™ fundamentals. Initial modules will cover the principles of service, and the importance of service culture. After this, further modules will cover the need to develop strong people and organization capabilities. The VeriSM model will then be covered in depth to introduce delegates to the full scope of the VeriSM approach. Final modules will cover the need to use other progressive practices and innovative technologies to successfully drive digital transformation in organizations.

This VeriSM™ Foundation certification will finish with a formal 40 question, multi choice, closed book foundation exam.

There are no formal prerequisites as this is a Foundation level training course.

The VeriSM™ Foundation certification validates a professional’s knowledge in the principles and practices promoted by the VeriSM approach. Specifically, delegates will be become knowledgable in:

  • The Service Organization
  • Service culture - Concepts and principles
  • People and organizational structure
  • The VeriSM™ model - In particular the concept of the Management Mesh
  • Progressive practices - Understand which practices could add the most value to your organization
  • Innovative technologies
  • Getting started - What to consider?

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