ITIL and IT Service Management training from QA

SDI™ Service Desk Institute training

Professionals in the Service Desk industry need recognised skills to deliver outstanding first line support to their customers.

At a glance

The suite of SDI™ courses, based on the SDI™ professional standards, lead to qualifications that are industry recognised and enable professionals to deliver a world class service desk function to their businesses. In addition to SDI™ training, QA is also an SDI™ Approved Audit Partner and offer a range of consultancy services to support the implementation, development and evaluation of your service desk maturity. 


Explore our courses

SDI™ - Service Desk Analyst (SDA) exam only

No associated course item

SDI™ - Service Desk Manager (SDM) exam only

No associated course item

SDI™ Service Desk Analyst - SDA

Classroom
3 Days
SDI-SDA

SDI™ Service Desk Manager - SDM

Classroom
4 Days
SDI-SDM

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