About this course

Course type Performance Plus
Course code QASCATW
Duration 2 Days

This workshop is designed to explore the role and importance of the Service Catalogue within an organisation and to consider the factors that influence its successful implementation and on going use.

Target Audience:

Anyone who is considering the introduction of a Service Catalogue or is tasked with developing or enhancing catalogues.

Prerequisites

  • No formal prerequisites are required, although an appreciation of the ITIL Service Management lifecycle and terminology would improve the interactions during the workshop.

Delegates will learn how to

At the end of this course you will be able to understand:

  • Principles of the service catalogue
  • Service catalogue and the ITIL framework
  • Possible service catalogue contents
  • Developing the business case to create a service catalogue
  • Implementation considerations
  • Roles and responsibilities
  • Measuring and reporting

Outline

  • Service catalogue management introduction
  • Service catalogue and IT service management
  • What goes into the service catalogue
  • Modelling the service catalogue
  • Implementation considerations
  • Relationships and touch points
  • Measuring and reporting

Performance Plus

2 Days

Duration

This course is authored by QA

Delivery Method

Delivery method

Classroom

Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

Find dates and prices

Online booking is currently not available for this course, to find out more please call us on 0345 074 7998 or email us at info@qa.com to discuss how we can help.

Trusted, awarded and accredited

Fully accredited to ensure we provide the highest possible standards in learning

All third party trademark rights acknowledged.