• Authored Course

About this Course

This workshop is designed to explore the role and importance of the Service Catalogue within an organisation and to consider the factors that influence its successful implementation and on going use.

Target Audience

Anyone who is considering the introduction of a Service Catalogue or is tasked with developing or enhancing catalogues.

Learn from the UK's leading Service Management trainer

  • Trusted

    We have run over 10,000 Service Management Courses in the last year, so you can be sure you are in good company.

  • Relevant

    All our Service Management courses are regularly updated and refreshed to ensure the very latest training.

  • Leading

    QA is the UK's leading Service Management training provider and the number one choice for training entire IT teams.

  • Experienced

    QA's team of learning experts has over 200 years' experience in the Service Management industry.

Why people choose QA


There are over 20 QA learning centres and many other sites spread across the UK, providing a convenient choice of learning locations and ensuring that over 90% of the population is within 45 minutes of a training destination. Learn more

  • London


    International House

  • Manchester


    Oxford Street

Delegate portal

Booking courses with QA has always been easy, but now we've made it even easier. With myQA you can book, administer and manage all your bookings online, in one place. Login / sign-up

Detailed Information

  • Service catalogue management introduction
  • Service catalogue and IT service management
  • What goes into the service catalogue
  • Modelling the service catalogue
  • Implementation considerations
  • Relationships and touch points
  • Measuring and reporting

No formal prerequisites are required, although an appreciation of the ITIL Service Management lifecycle and terminology would improve the interactions during the workshop.

At the end of this course you will be able to understand:

  • Principles of the service catalogue
  • Service catalogue and the ITIL framework
  • Possible service catalogue contents
  • Developing the business case to create a service catalogue
  • Implementation considerations
  • Roles and responsibilities
  • Measuring and reporting

ITIL training from QA
ITIL® Foundation Online Learning - from £99!

Includes 22 hours of online content and 1-year access.