• Authored Course

About this Course

This course explores the role and importance of the service catalogue within an organisation and considers the factors that influence its successful implementation and on going use. The service catalogue enables the IT organisation to understand how services are constructed and then provide a clear view of the services they offer to the business.

Service Catalogue has been recommended by IQC, an independent subgroup of the itSMFI, as a complementary product to the ITIL portfolio.

Target Audience

Individuals who:

  • Require a detailed understanding of how to create a service catalogue
  • Need to understand how the implementation of a service catalogue can enhance the quality of IT service provision
  • Is tasked with developing or enhancing existing catalogues
  • Are seeking the ITIL Expert in service Management qualification for which this course provides 1.5 of the allowable 6 complementatry credits

Foundation Plus Examination - closed book 40 multiple choice questions in 75 minutes.

Please Note: Delegates must provide evidence of their certificate in IT Service Management and present some form of photographic identification before sitting the examination.

Learn from the UK's leading Service Management trainer

  • Trusted

    We have run over 10,000 Service Management Courses in the last year, so you can be sure you are in good company.

  • Relevant

    All our Service Management courses are regularly updated and refreshed to ensure the very latest training.

  • Leading

    QA is the UK's leading Service Management training provider and the number one choice for training entire IT teams.

  • Experienced

    QA's team of learning experts has over 200 years' experience in the Service Management industry.

Why people choose QA

Locations

There are over 20 QA learning centres and many other sites spread across the UK, providing a convenient choice of learning locations and ensuring that over 90% of the population is within 45 minutes of a training destination. Learn more

  • London

    London

    International House

  • Manchester

    Manchester

    Oxford Street

Delegate portal

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Detailed Information

  • Service catalogue management introduction
  • Service catalogue and IT service management
  • What goes into the service catalogue
  • Modelling the service catalogue
  • Planning and implementation considerations
  • Relationships and touch points
  • Measuring and reporting

Delegates must hold the foundation certificate in IT Service Management.

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