This simulation provides a unique interactive service management simulation designed to engage service managers and reinforce best-practice in an exciting environment. The simulation helps to reinforce the message that all areas of the business need to work together to ensure success and allows participants to understand that best practice frameworks like ITIL® can have a positive impact and may be worth supporting.
In the high-energy, stimulating event, service managers take on a variety of roles within an organisation to face a combination of real-world technology issues. By improving best practice and encouraging effective communication, delegates learn to align IT with the needs of the business, establish a common language and track revenue changes based on their decisions.
The simulation can be tailored to your company's needs, providing:
- Fun, motivating and highly interactive days / half-days with real 'wow-factor'
- Standalone refresher days or sessions integrated into other events and courses
- An extension to QA's other service management courses providing effective and memorable learning
- Team building experience - breaking down the isolated working practices of individual service managers to develop a strong project management community
- A refresh of best practice that may be new to people or may be being used poorly by others
- Learning experiences for all levels, from trainee to experienced manager
- Immediate visibility of the organisational impact of the decisions you make
This simulation is ideal for all staff in an organisation particularly business interfaces, team leaders, process owners and IT professionals involved in providing a service to their organisation. As this is simulation encourages teamwork, this is the perfect event for teams within organisations who are involved in IT Service provision or who need to gain better alignment to improve their service delivery.
Also suitable to provide an overview for customers who are, or are interested in, implementing IT Service Management best practices within their organisation.