• Authored Course

About this Course

This course provides an introduction to the subject of Service Management and familiarises delegates with the five core volumes which comprise ITIL.

The ITIL Framework is a source of good practice in service management. ITIL is used by organisations world-wide to establish and improve capabilities in service management. Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services. The capabilities take the form of functions and processes for managing services over a lifecycle, with specialisations in strategy, design, transition, operation, and continual improvement. The capabilities represent a service organisation's capacity, competency, and confidence for action. The act of transforming resources into valuable services is at the core of service management. Without these capabilities, a service organisation is merely a bundle of resources that by itself has relatively low intrinsic value for customers.

Please note that this course is not designed to be a conversion course from ITIL Version 2 to ITIL Version 3.

Target Audience

This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.

More information can be found at the OGC web-site: http://www.ogc.gov.uk

For Published Best Practice ITIL Glossaries from here.

Learn from the UK's leading ITIL® trainer

  • 98%

    of people who choose QA for ITIL® training say it will improve job performance

  • 92%

    overall exam pass rate for all of our ITIL® training courses

  • 98%

    rating given for our ITIL® trainers' subject knowledge

Why people choose QA

Locations

There are over 20 QA learning centres and many other sites spread across the UK, providing a convenient choice of learning locations and ensuring that over 90% of the population is within 45 minutes of a training destination. Learn more

  • London

    London

    International House

  • Manchester

    Manchester

    Oxford Street

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ITIL training from QA
ITIL® Foundation Online Learning - from £99!

Includes 22 hours of online content and 1-year access.