About this course

Course type Essentials
Course code ITILAH
Duration 3 Hours

This course provides a high level overview of Service Management and introduces delegates to the five core volumes which comprise ITIL.

Core Volumes

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

The primary emphasis of this course will be on the Service Transition and Service Operation volumes which cover those processes commonly encountered during the day to day management of IT service provision.

The ITIL Framework is a source of good practice in service management. ITIL is used by organisations world-wide to establish and improve capabilities in service management. Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services. The capabilities take the form of functions and processes for managing services over a lifecycle, with specialisations in strategy, design, transition, operation, and continual improvement. The capabilities represent a service organisation's capacity, competency, and confidence for action. The act of transforming resources into valuable services is at the core of service management. Without these capabilities, a service organisation is merely a bundle of resources that by itself has relatively low intrinsic value for customers.

Please note that this course is not designed to be a conversion course from ITIL Version 2 to ITIL Version 3.

Target Audience:

This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.

More information can be found at the OGC web-site: http://www.ogc.gov.uk

For Published Best Practice ITIL Glossaries from Axelos please click here

Prerequisites

  • There are no prerequisites for this course.

ITIL® is a registered trade mark of AXELOS.

Essentials

3 Hours

Duration
Delivery Method

Delivery method

Classroom

Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

Find dates and prices

Online booking is currently not available for this course, to find out more please call us on 0345 074 7998 or email us at info@qa.com to discuss how we can help.

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