About this Course

Course code ITILLSTBEVBL

The ITIL Certificate in Service Transition (ST) is one of the five modules that fit into the lifecycle stream for ITIL certification.
This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this video based eLearning course, in support of the Service Management lifecycle.

Once purchased, the Video Based Learning and associated exam are active for a 12-month period only, you are required to have sat your exam within this timeframe.

Examinations

The exam is gradient, scenario based multi-choice. There are 8 questions to be completed in 90 minutes. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The pass mark is 28 marks from 40 (70%).

Target Audience:

  • Individuals who have attained the ITIL Foundation certificate in Service Management, and who wish to advance to higher level ITIL certifications
  • Individuals who require a understanding of Service Transition and how it enhances the quality of IT service within an organisation
  • Anyone involved in the ongoing management, coordination or integration of operational activities within the Service Lifecycle

What’s included

QA offers more benefits. Here is what's included with this course:

Exam(s) included

Exam Preparation Aid(s)

Tutor Support

Outline

Recommended study time for this course, including any additional reading is approximately 21 hours.

This Video Based product includes an online ProctorU examination.

ProctorU is a live online proctoring service for test takers taking exams remotely.

Upon request our QA exam team will email over details of your exam code and instructions on how to book through ProctorU.

ProctorU exams require photographic identification at the time of taking your exam, this can be in the form of a passport, driving licence or a work ID, which would need to include your name and a photograph.

Please note: candidates are required to give 72 hours' notice when choosing a date and time to book their exam (if scheduling less than 72 hours in advance a small fee would be incurred)


TEST YOUR PC/LAPTOP SPECIFICATIONS: To test your PC/Laptop specifications are correct click onto the following http://www.proctoru.com/testitout/

FREQUENTLY ASKED QUESTIONS: Access to FAQs can also be found through https://www.proctoru.com/faq.php

Delivery Method

Delivery method

Video learning

Modular video that can be streamed directly to your computer or mobile device so you can learn wherever you are.

Total price: £595

ITIL® Lifecycle Certificate in Service Transition - Video Based Learning with handbook and online examination
Code: ITILLSTBEVBL

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