About this Course

Course code ITILLSOBEVBL

The ITIL Certificate in Service Operations (SO) is one of the five modules that fit into the lifecycle stream for ITIL certification.

This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this eLearning course, in support of the Service Management lifecycle.

Once purchased, the Video Based Learning and associated exam are active for a 12-month period only, you are required to have sat your exam within this timeframe.

The Service Operations eLearning course covers:

  • Service Operations Principles
  • Service Operation Processes
  • Common Service Operation Activities
  • Organising Service Operation: Functions
  • Technology Considerations
  • Implementation Considerations
  • Challenges, Critical Success Factors and Risks

Target Audience:

  • Individuals who have attained the ITIL Foundation certificate in Service Management, and who wish to advance to higher level ITIL certifications
  • Individuals who require a understanding of Service Operation and how it enhances the quality of IT service within an organisation
  • Anyone involved in the ongoing management, coordination or integration of operational activities within the Service Lifecycle

What’s included

QA offers more benefits. Here is what's included with this course:

Exam(s) included

Exam Preparation Aid(s)

Tutor Support

Prerequisites

Possession of one of the following:

  • ITIL v3 or 2011 Foundation
  • ITIL v2 Foundation and v2/v3 Foundation Bridge

Exam Prerequisites

If taking the exam with QA, proof of prerequisites must be sent to prereqs@qa.com no later than 5 working days prior to the start of the event. This evidence MUST be reproduced on the day of the exam to the trainer. When submitting evidence to prereqs@qa.com, please include your booking reference number which can be found on your Joining Instructions.

Acceptable forms of prerequisite confirmation are as follows:

  • A copy of the candidates examination certificate
  • Confirmed entry in the AXELOS Successful Candidate Register. You will need to provide the full SCR number (registration/candidate number located on your certificate).

Delegates without evidence of the prerequisites will NOT be permitted to sit the exam

Delegates whose pre-requisite was taken with BCS simply need to inform QA of this information prior to the exam event. Evidence will not need to be provided on the day of the exam.

Success on the course will be enhanced by candidates spending at least 12 hours on reviewing their ITIL Foundation material prior to taking one of the ITIL Intermediate eLearning courses.

Proof of Identification

If taking an exam, candidates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided to the BCS. Please note that if proof is not provided within 40 days, candidate's exam results will be null and void and a re-sit would be required.

BCS Reasonable Adjustments Policy

BCS allow additional time for candidates who have a disability or whose native language differs to that of the examination paper. Full details are provided in the BCS Reasonable Adjustments Policy which is available to view on the BCS website. If you believe you qualify for this then please notify the Exam Administration team on the details below as early as possible. At least two weeks' notice will be required for processing this request. Delegates failing to advise QA and provide evidence when requested, may not be allowed the additional support offered via the BCS policy. QA Exam Administration can be contacted by email exam.admin@qa.com or by phone 44(0) 1793 696162.

If you wish to purchase this without an examination please view details here www.qa.com/ITILLSOBVBL

ITIL® is a registered trade mark of AXELOS.

Outline

Recommended study time for this course, including any additional reading is approximately 21 hours.

This Video Based product includes an online ProctorU examination.

ProctorU is a live online proctoring service for test takers taking exams remotely.

Upon request our QA exam team will email over details of your exam code and instructions on how to book through ProctorU.

ProctorU exams require photographic identification at the time of taking your exam, this can be in the form of a passport, driving licence or a work ID, which would need to include your name and a photograph.

Please note: candidates are required to give 72 hours' notice when choosing a date and time to book their exam (if scheduling less than 72 hours in advance a small fee would be incurred)


TEST YOUR PC/LAPTOP SPECIFICATIONS: To test your PC/Laptop specifications are correct click onto the following http://www.proctoru.com/testitout/

FREQUENTLY ASKED QUESTIONS: Access to FAQs can also be found through https://www.proctoru.com/faq.php

Delivery Method

Delivery method

Video learning

Modular video that can be streamed directly to your computer or mobile device so you can learn wherever you are.

Total price: £668

ITIL® Lifecycle Certificate in Service Operations - Video Based Learning with handbook and online examination
Code: ITILLSOBEVBL

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