About this Course

This is the exam only for the ITIL Capability Certificate in Service Offerings and Agreements course.

  • This examination may only be taken by delegates who have attended the QA course. Normally all candidates sit the examination at the end of the course which they attend.
  • If the examination is taken at any other time, as will be the case for re-sits, candidates must bring photo ID (ie passport or full driving licence) and one other form of proof of address (ie utility bill) to the examination location.
  • Please contact us for details of booking an examination only.

ITIL® is a registered trade mark of AXELOS.

What's Included

Exam(s) included

Learn from the UK's leading ITIL® trainer

  • 98%

    of people who choose QA for ITIL® training say it will improve job performance

  • 92%

    overall exam pass rate for all of our ITIL® training courses

  • 98%

    rating given for our ITIL® trainers' subject knowledge

Why people choose QA

Locations

There are over 20 QA learning centres and many other sites spread across the UK, providing a convenient choice of learning locations and ensuring that over 90% of the population is within 45 minutes of a training destination. Learn more

  • London

    London

    International House

  • Manchester

    Manchester

    Oxford Street

Delegate portal

Booking courses with QA has always been easy, but now we've made it even easier. With myQA you can book, administer and manage all your bookings online, in one place. Login / sign-up

ITIL training from QA
ITIL® Foundation Online Learning - from £99!

Includes 22 hours of online content and 1-year access.

Course Information

Possesion of one of the following is mandatory. Proof of prerequisites MUST be produced on the day of the exam to the trainer.

  • ITIL v3 or 2011 Foundation
  • ITIL v2 Foundation and v2/v3 Foundation Bridge.

Acceptable forms of prerequisite confirmation are as follows:

  • A copy of the candidates examination certificate
  • Confirmed entry in the AXELOS Successful Candidate Register. You will need to provide the full SCR number (registration/candidate number located on your certificate).

Delegates without evidence of the prerequisites will NOT be permitted to sit the exam.

For any queries on this please email prereqs@qa.com.

Proof of identification:

If taking an exam, candidates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided. Please note that if proof is not provided within 40 days, candidate's exam results will be null and void and a re-sit would be required.

Reasonable Adjustments Policy

The exam provider allows additional time for candidates who have a disability or whose native language differs to that of the examination paper. Ful details and how to apply can be found here www.qa.com/axelosexams. At least two weeks' notice will be required for processing this request. Delegates failing to advise QA and provide evidence when requested, may not be allowed the additional support offered via the policy. QA Exam Administration can be contacted by email exam.admin@qa.com or by phone 44(0) 1793 696162.

ITIL® is a registered trade mark of AXELOS