ITIL® Capability Certificate in Planning, Protection and Optimisation
- Duration: 5 Days
- Course code: ITILCPPO
- Tech type: Performance
- Full Course Details
The ITIL® Certificate in Planning, Protection and Optimisation (PPO) Course is one of the four courses that fit into the capability stream for ITIL certification.
This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.
The Planning, Protection and Optimisation Course provides in-depth practical advice and guidance on process structure, roles, functions and activities that will enable role focused capability and competency in relation to:-:
Please be aware, this course also provides 35 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification
The main focus of the course is covered by the Service Design volume of the IT Infrastructure Library® (ITIL®).
The core volume of Service Design provides guidance on the design of new or changed services for introduction into the live environment.
The ITIL® Framework is a source of good practice in service management. ITIL® is used by organisations world-wide to establish and improve capabilities in service management. Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services. The capabilities take the form of functions and processes for managing services over a lifecycle, with specializations in strategy, design, transition, operation, and continual improvement. The capabilities represent a service organisation's capacity, competency, and confidence for action. The act of transforming resources into valuable services is at the core of service management. Without these capabilities, a service organisation is merely a bundle of resources that by itself has relatively low intrinsic value for customers.
The course is comprised of lecture sessions, facilitated assignments and exercises and a practice examination.
The exam is gradient, scenario based multi-choice. There are 8 questions to be completed in 90 minutes. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The pass mark is 28 marks from 40 (70%). Photo ID is required for any examination.
For Published Best Practice ITIL Glossaries from Axelos please click here.
Key Learning Points
Possesion of one of the following is mandatory. Proof of prerequisites MUST be produced on the day of the exam to the trainer.
Acceptable forms of prerequisite confirmation are as follows:
Delegates without evidence of the prerequisites will NOT be permitted to sit the exam.
For any queries on this please email firstname.lastname@example.org.
Proof of identification:
If taking an exam, candidates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided. Please note that if proof is not provided within 40 days, candidate's exam results will be null and void and a re-sit would be required.
Reasonable Adjustments Policy
The exam provider allows additional time for candidates who have a disability or whose native language differs to that of the examination paper. Ful details and how to apply can be found here www.qa.com/axelosexams. At least two weeks' notice will be required for processing this request. Delegates failing to advise QA and provide evidence when requested, may not be allowed the additional support offered via the policy. QA Exam Administration can be contacted by email email@example.com or by phone 44(0) 1793 696162.
ITIL® is a registered trade mark of AXELOS.
Please ensure you bring a device such as a mobile phone, tablet or laptop to be able to load your course material on to as you may need this for use in the evenings.