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ITIL® Capability Certificate in Operational Support & Analysis

Video Based Learning with handbook (exam not included)

About this Course

Course code ITILCOSABVBL

The ITIL Certificate in Operational Support and Analysis (OSA) is one of the four modules that fit into the capability stream for ITIL certification.

This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this eLearning course, in support of the Service Management lifecycle.

The Operational Support and Analysis eLearning course covers:

  • Event Management
  • Incident Management
  • Request Fulfilment
  • Problem Management
  • Access Management
  • The Service Desk
  • Technical Management
  • IT Operations Management

The main focus of the eLearning course is covered by the Service Operation volume of the IT Infrastructure Library (ITIL). The core volume of Service Operation provides guidance on the day-to-day management of the ICT Infrastructure.

Target Audience

  • Individuals who have attained the ITIL Foundation certificate in Service Management, certificate and who wish to advance to higher level ITIL certifications
  • Individuals who require a practical understanding of the Operational Support and Analysis processes and how they may be used to enhance the quality of IT service within an organisation
  • Operational staff involved in Event Management, Incident Management, Request Fulfilment, Problem Management, Access Management and the Service Desk, Technical Management, IT Operations Management and Application functions who wish to enhance their role-based capabilities

What’s included

QA offers more benefits. Here is what's included with this course:

Exam Preparation Aid(s)

Prerequisites

Possession of one of the following:

  • ITIL v3 or 2011 Foundation
  • ITIL v2 Foundation and v2/v3 Foundation Bridge

If you wish to purchase this with an examination please view details of our bundle offer www.qa.com/ITILCOSABEVBL

ITIL® is a registered trade mark of AXELOS.

Outline

The Operational Support and Analysis Course provides in-depth practical advice and guidance on process structure, roles, functions and activities that will enable role focused capability and competency in relation to:

  • Event Management
  • Incident Management
  • Request Fulfilment
  • Problem Management
  • Access Management
  • The Service Desk
  • Technical Management
  • IT Operations Management

Please be aware, this course also provides 35 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification.

The main focus of the course is covered by the Service Operation volume of the IT Infrastructure Library (ITIL). The core volume of Service Operation provides guidance on the day to day management of the ICT Infrastructure. It is also contributes to the Service Management Lifecycle for carrying out those processes which contribute to the optimisation of the services provided.



Delivery Method

Delivery method

Video learning

Modular video that can be streamed directly to your computer or mobile device so you can learn wherever you are.

Total price: £765

ITIL Capability Certificate in Operations Support & Analysis - Video Based eLearning with handbook
Code: ITILCOSABVBL

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