ITIL and IT Service Management training from QA

ITIL® Capability stream

ITIL® Capability modules are aimed at developing skills for practitioners. The primary focus is the process activities, execution and their use throughout the Service Lifecycle.

ITIL Capability Certificate in Operations Support & Analysis - Video Based eLearning with handbook

Video learning
ITILCOSABVBL

ITIL® Capability Certificate in Operational Support and Analysis Exam

Classroom
1 Day
ITILCOSAEX

ITIL® Capability Certificate in Planning, Protection & Optimisation

No associated course item

ITIL® Capability Certificate in Planning, Protection and Optimisation examination

Classroom
1 Day
ITILCPPOEX

ITIL® Capability Certificate in Release Control and Validation examination

Classroom
2 Hours
ITILCRCVEX

ITIL® Capability Certificate in Release, Control and Validation

No associated course item

ITIL® Capability Certificate in Service Offerings and Agreements

No associated course item

ITIL® Capability Certificate in Service Offerings and Agreements examination

Classroom
1 Day
ITILCSOAEX

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