About this product

Course code ITILFELCK

The eLearning course covers the fundamentals of the IT Infrastructure Library (ITIL) core volumes which provide an end-to-end view of IT and its integration with business strategy. Those core volumes are: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. It uses the ITIL IT Service Management Glossary of Terms & Definitions and ITIL IT Service Management Acronyms.

Viewing the ITIL Foundation eLearning product and attempting all the exercises that we recommend will take approximately 8-10 hours. Delegates wishing to undertake the Foundation exam can expect to invest 21 hours of study, including additional reading and exam preparation.

  • Service Management as a practice
  • The Service Lifecycle
  • Key principles and models
  • Generic concepts
  • Processes
  • Roles
  • Functions
  • Technology and architecture
  • ITIL qualification scheme

Once purchased, the eLearning is active for a 12-month period.

Target Audience:

This course is aimed at all levels of IT professionals, customers, and users involved in the provision or receipt of IT services.

Those who want an overview of ITIL Foundation without taking the examination can do so by purchasing this ISEB accredited online eLearning:


The QA-authored ISEB accredited ITIL Foundation eLearning online module

This eLearning course provides you with a thorough grounding in ITIL Foundation. Written by QA's own skilled lecturers with extensive experience in the practical application of service management, the course includes support and on-line examination practice during the QA eLearning experience.

Please note that frequent references are made to official publications, not included within the eLearning only purchases. Please contact us should you wish to purchase these, or see our exam package at www.qa.com/PBPITIL3FEL.

ITIL® is a registered trade mark of AXELOS.


Module 1: Overview

  • Introducing the programme
  • ITIL Overview

Module 2: Service Strategy

  • Technical and Application Management
  • Demand Management
  • Financial Management
  • Service Portfolio Management

Module 3: Service Design

  • Service Level Management
  • Supplier Management
  • Service Catalogue Management

Module 4: Service Design

  • Capacity Management
  • Availability Management
  • Information Security Management
  • IT Service Continuity Management

Module 5: Service Transition

  • Change Management
  • Module 6: Service Transition
  • Release & Deployment
  • Service Asset & Configuration Management
  • Knowledge Management

Module 7: Service Operation

  • Service Desk
  • IT Operations Management

Module 8: Service Operation

  • Incident Management
  • Problem Management

Module 9: Service Operation

  • Event Management
  • Service Automation
  • Request Fulfilment
  • Access Management

Module 10: Continual Service Improvement

  • PDCA
  • Continual Service Improvement Model
  • Role of Measurement

Module 11: Qualification Scheme

  • ITIL Foundation Qualification Scheme
  • ITIL Foundation Examination advice

Recommended study time for this course is approximately 8-10 hours

Delivery Method

Delivery method


Learn in your own time, at your own pace, and in the comfort of your own home, office, or even on your mobile device.

Total price: £199

ITIL® Foundation eLearning

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