About this course

Course type Essentials
Course code VCITILF
Duration 3 Days
Special Notices

This course is exactly the same as our ITILF course, but is set up for complete virtual delivery only.

The ITIL® Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.

The course culminates in an optional one-hour multiple-choice examination for the Foundation Certificate in IT Service Management and is a pre-requisite for the further training in ITIL that leads to the ITIL Expert Certificate in IT Service Management. The exam is multi-choice. There are 40 questions to be completed in 60 minutes. The pass mark is 26 correct answers from 40 (65%). This course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification / re certification.

Target Audience:

This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.

What’s included

QA offers more benefits. Here is what's included with this course:

Pre-Course Reading

Exam(s) included

Tutor Support

Video On Demand

Prerequisites

ITIL Foundation Certificate in IT Service Management Pre-Course Reading:

  • Delegates will be provided with pre-course reading prior to attending the course by email. Success on the course will be enhanced by close attention to the pre-reading materials. It is recommended that delegates spend 2 hours working through the pre-reading.
  • If you have not received your pre-reading material within one week of the start of your course, please contact your Account Manager or info@qa.com.

Proof of identification:

If taking an exam, candidates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided. Please note that if proof is not provided within 40 days, candidate's exam results will be null and void and a re-sit would be required.

Reasonable Adjustments Policy

The exam provider allows additional time for candidates who have a disability or whose native language differs to that of the examination paper. Full details and how to apply can be found here www.qa.com/axelosexams. At least two weeks' notice will be required for processing this request. Delegates failing to advise QA and provide evidence when requested, may not be allowed the additional support offered via the policy. QA Exam Administration can be contacted by email exam.admin@qa.com or by phone 44(0) 1793 696162.

Outline

  • Service Management as a Practice
  • The Service Lifecycle
  • Key Principles and Models
  • Generic Concepts
  • Processes
  • Roles
  • Functions
  • Technology and Architecture
  • ITIL Qualification Scheme

The course covers the fundamentals of the IT Infrastructure Library (ITIL) core volumes which provide an end-to-end view of IT and its integration with business strategy. Those core volumes are: Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement

The course is comprised of lecture sessions, hands on exercises which reinforce the knowledge gained and practice examinations. Those delegates taking the certificate exam on the final day will need to plan to spend 90-120 minutes each evening on revision and example examination questions.

ITIL® is a registered trade mark of AXELOS.

Essentials

3 Days

Duration
Delivery Method

Delivery method

Virtual learning

Recreates a classroom experience online, enabling full interactions with the learning professional leading the course.

Find dates and prices

Sorry, we don't have any public dates scheduled for this course, but it can be run as a closed event for your company.
Please contact us for details on alternative ways we can help you 01753 898320 or email us at info@qa.com.

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