About this course

Course type Essentials
Course code VCITILF
Duration 3 Days
Special Notices

Not just a training course

If you are new to ITIL and IT Service Management, then taking your ITIL Foundation training with QA now gives all this:

  • FREE ITIL Foundation eLearning with every ITIL Foundation 3 day public virtual course - to help you prepare for the course, revise for the exam and refresh your knowledge after the course.
  • FREE ITIL App for your Smartphone - including all the key syllabus areas and video tutorials to help you prepare on the move.
  • Guaranteed exam pass with FREE exam insurance - peace of mind that you will gain this valuable certification
  • 3 months Post course tutor support - expert advice and mentoring while you gain confidence back in the workplace
  • More details available here

The Foundation in Service Management course webinar series will consist of six modules. Each module serves as the prerequisite for the next and all are designed to be completed in order, with the same group of participants.

Some sessions include pre-session work consisting of self-study reading and assignments, and an interactive, live, virtual classroom session, i.e. webinar. This information will be sent to you prior to your individual session(s).

For Published Best Practice ITIL Glossaries from Axelos please click here.

What’s included

QA offers more benefits. Here is what's included with this course:

Pre-Course Reading

Exam(s) included

Video On Demand


Involvement in the provision or receipt of IT Services.

If taking an exam, candidates are advised that Photo ID must provided (Driving License, Passport and named work ID badges are all acceptable). This an ISEB requirement and delegates will be turned away from the examination if Photo ID is not produced.

All delegates attending this course should ensure that they have reviewed the ITIL Foundation pre-reading document prior to attending this course. If the pre-reading is not provided prior to the course you should contact your QA account manager or training department to enquire about its whereabouts.

Delegates will learn how to

At the end of this course you will be able to understand:

  • Service Management as a Practice
  • The Service Lifecycle
  • Key Principles and Models
  • Generic Concepts
  • Processes
  • Roles
  • Functions
  • Technology and Architecture
  • ITIL Qualification Scheme
  • Prepare for the Foundation examination


Module 1: Overview of Service Management Terminology

  • This module will provide the introduction to the course, instructor and participants. It will focus on providing participants an overview of the principles and themes of the course and introduce them to the terminology of Service Management.

  • Learning objective: To explain IT Service Management and its importance to the business

Module 2: Service Operation Part 1: Principles and Functions

  • This module will introduce the principles, functions and processes of Service Operation.

  • Learning objective: To provide the delegates with a basic understanding of the core publication, the key concepts, and functions within Service Operation

Module 3: Service Operation Part 2: Processes

  • Learning objective: To provide the delegates with a basic understanding of the processes within Service Operation

Module 4: Service Transition

  • This module will cover the Service Transition concepts.

  • Learning objective: To provide the delegates with a basic understanding of the core publication, the key concepts, processes, activities and specific roles and responsibilities

Module 5: Service Design

  • This module will cover the Service Design concepts, terminology and processes.

Module 6: Service Strategy & Continual Service Improvement (CSI)

  • This module will cover the final core publications Service Strategy and Continual Service Improvement. It will also provide a final opportunity to discuss exam techniques for the forthcoming exam.

ITIL® is a registered trade mark of AXELOS.


3 Days

Delivery Method

Delivery method

Virtual learning

Recreates a classroom experience online, enabling full interactions with the learning professional leading the course.

Find dates and prices

Sorry, we don't have any public dates scheduled for this course, but it can be run as a closed event for your company.
Please contact us for details on alternative ways we can help you 01753 898320 or email us at info@qa.com.

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