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ITIL® Foundation Certificate in IT Service Management

Video Based Learning with handbook and online examination

About this Course

Course code ITILFBEVBL

The ITIL® Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.

The course culminates in a one-hour multiple-choice examination for the Foundation Certificate in IT Service Management and is a pre-requisite for the further training in ITIL that leads to the ITIL Expert Certificate in IT Service Management. The exam is multi-choice. There are 40 questions to be completed in 60 minutes. The pass mark is 26 correct answers from 40 (65%). This course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification / re certification.

Once purchased, the Video Based Learning and associated exam are active for a 12-month period only, you are required to have sat your exam within this timeframe.

Target Audience:

This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.

What’s included

QA offers more benefits. Here is what's included with this course:

Exam(s) included

Tutor Support

Outline

Module 1: Overview

  • Introducing the programme
  • ITIL Overview

Module 2: Service Strategy

  • Technical and Application Management
  • Demand Management
  • Financial Management
  • Service Portfolio Management

Module 3: Service Design

  • Service Level Management
  • Supplier Management
  • Service Catalogue Management

Module 4: Service Design

  • Capacity Management
  • Availability Management
  • Information Security Management
  • IT Service Continuity Management

Module 5: Service Transition

  • Change Management

Module 6: Service Transition

  • Release & Deployment
  • Service Asset & Configuration Management
  • Knowledge Management

Module 7: Service Operation

  • Service Desk
  • IT Operations Management

Module 8: Service Operation

  • Incident Management
  • Problem Management

Module 9: Service Operation

  • Event Management
  • Service Automation
  • Request Fulfilment
  • Access Management

Module 10: Continual Service Improvement

  • PDCA
  • Continual Service Improvement Model
  • Role of Measurement

Module 11: Qualification Scheme

  • ITIL Foundation Qualification Scheme
  • ITIL Foundation Examination advice

Recommended study time for this course, including any additional reading is approximately 21 hours.

This Video Based product includes an online ProctorU examination.

ProctorU is a live online proctoring service for test takers taking exams remotely.

Upon request our QA exam team will email over details of your exam code and instructions on how to book through ProctorU.

ProctorU exams require photographic identification at the time of taking your exam, this can be in the form of a passport, driving licence or a work ID, which would need to include your name and a photograph.

Please note: candidates are required to give 72 hours' notice when choosing a date and time to book their exam (if scheduling less than 72 hours in advance a small fee would be incurred)


TEST YOUR PC/LAPTOP SPECIFICATIONS: To test your PC/Laptop specifications are correct click onto the following http://www.proctoru.com/testitout/

FREQUENTLY ASKED QUESTIONS: Access to FAQs can also be found through https://www.proctoru.com/faq.php

ITIL® is a registered trade mark of AXELOS.

Delivery Method

Delivery method

Video learning

Modular video that can be streamed directly to your computer or mobile device so you can learn wherever you are.

Total price: £448

ITIL® Foundation Certificate in IT Service Management - Video Based Learning with online examination
Code: ITILFBEVBL

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