Module 1: Overview
- Introducing the programme
- ITIL Overview
Module 2: Service Strategy
- Technical and Application Management
- Demand Management
- Financial Management
- Service Portfolio Management
Module 3: Service Design
- Service Level Management
- Supplier Management
- Service Catalogue Management
Module 4: Service Design
- Capacity Management
- Availability Management
- Information Security Management
- IT Service Continuity Management
Module 5: Service Transition
Module 6: Service Transition
- Release & Deployment
- Service Asset & Configuration Management
- Knowledge Management
Module 7: Service Operation
- Service Desk
- IT Operations Management
Module 8: Service Operation
- Incident Management
- Problem Management
Module 9: Service Operation
- Event Management
- Service Automation
- Request Fulfilment
- Access Management
Module 10: Continual Service Improvement
- Continual Service Improvement Model
- Role of Measurement
Module 11: Qualification Scheme
- ITIL Foundation Qualification Scheme
- ITIL Foundation Examination advice
Recommended study time for this course, including any additional reading is approximately 21 hours.
This Video Based product includes an online ProctorU examination.
ProctorU is a live online proctoring service for test takers taking exams remotely.
Upon request our QA exam team will email over details of your exam code and instructions on how to book through ProctorU.
ProctorU exams require photographic identification at the time of taking your exam, this can be in the form of a passport, driving licence or a work ID, which would need to include your name and a photograph.
Please note: candidates are required to give 72 hours' notice when choosing a date and time to book their exam (if scheduling less than 72 hours in advance a small fee would be incurred)
TEST YOUR PC/LAPTOP SPECIFICATIONS: To test your PC/Laptop specifications are correct click onto the following http://www.proctoru.com/testitout/
FREQUENTLY ASKED QUESTIONS: Access to FAQs can also be found through https://www.proctoru.com/faq.php
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