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ITIL® Foundation Certificate in IT Service Management

Online Learning  |  Includes tutor support  |  22 hours of online content  |  1 year access

About this product

Course code ITILFVBLV2

The ITIL® Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.

ITIL Foundation teaches the fundamentals of the IT Infrastructure Library (ITIL) core volumes, which provide an end-to-end view of IT and its integration with business strategy. Those core volumes are: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

The ITIL Foundation eLearning course covers:

  • Service Management as a Practice
  • The Service Lifecycle
  • Key Principles and Models
  • Generic Concepts
  • Processes
  • Roles
  • Functions
  • Technology and Architecture
  • ITIL Qualification Scheme

Target Audience:

This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.

What’s included

QA offers more benefits. Here is what's included with this course:

Tutor Support

Prerequisites

Proof of identification:

If taking an exam, candidates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided. Please note that if proof is not provided within 40 days, candidate's exam results will be null and void and a re-sit would be required.

Reasonable Adjustments Policy

The exam provider allows additional time for candidates who have a disability or whose native language differs to that of the examination paper. Ful details and how to apply can be found here www.qa.com/axelosexams. At least two weeks' notice will be required for processing this request. Delegates failing to advise QA and provide evidence when requested, may not be allowed the additional support offered via the policy. QA Exam Administration can be contacted by email exam.admin@qa.com or by phone 44(0) 1793 696162.

Delivery Method

Delivery method

Online learning

Online content and modular video that can be streamed directly to your computer or mobile device so you can learn wherever you are.

Total price: £199

ITIL Foundation Certificate in IT Service Management Online Learning
Code: ITILFVBLV2

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