About this Product

The ITIL® Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.

ITIL Foundation teaches the fundamentals of the IT Infrastructure Library (ITIL) core volumes, which provide an end-to-end view of IT and its integration with business strategy. Those core volumes are: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

Once purchased, the online learning is active for a 12-month period only.

Target Audience

This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.

What's Included

  • 22 hours of online content
  • Tutor Support

Learn from the UK's leading ITIL® trainer

  • 98%

    of people who choose QA for ITIL® training say it will improve job performance

  • 92%

    overall exam pass rate for all of our ITIL® training courses

  • 98%

    rating given for our ITIL® trainers' subject knowledge

Why people choose QA

Locations

There are over 20 QA learning centres and many other sites spread across the UK, providing a convenient choice of learning locations and ensuring that over 90% of the population is within 45 minutes of a training destination. Learn more

  • London

    London

    International House

  • Manchester

    Manchester

    Oxford Street

Delegate portal

Booking courses with QA has always been easy, but now we've made it even easier. With myQA you can book, administer and manage all your bookings online, in one place. Login / sign-up

ITIL training from QA
ITIL® Foundation Online Learning - from £99!

Includes 22 hours of online content and 1-year access.

Course Information

Module 1: Overview

  • Introducing the programme
  • ITIL Overview

Module 2: Service Strategy

  • Technical and Application Management
  • Demand Management
  • Financial Management
  • Service Portfolio Management

Module 3: Service Design

  • Service Level Management
  • Supplier Management
  • Service Catalogue Management

Module 4: Service Design cont.

  • Capacity Management
  • Availability Management
  • Information Security Management
  • IT Service Continuity Management

Module 5: Service Transition

  • Change Management

Module 6: Service Transition cont.

  • Release & Deployment
  • Service Asset & Configuration Management
  • Knowledge Management

Module 7: Service Operation

  • Service Desk
  • IT Operations Management

Module 8: Service Operation cont.

  • Incident Management
  • Problem Management

Module 9: Service Operation cont.

  • Event Management
  • Service Automation
  • Request Fulfilment
  • Access Management

Module 10: Continual Service Improvement

  • PDCA
  • Continual Service Improvement Model
  • Role of Measurement

Module 11: Qualification Scheme

  • ITIL Foundation Qualification Scheme
  • ITIL Foundation Examination advice

Recommended study time for this course, including any additional reading is approximately 21 hours.


ITIL® is a registered trade mark of AXELOS.

Proof of identification:

If taking an exam, candidates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided. Please note that if proof is not provided within 40 days, candidate's exam results will be null and void and a re-sit would be required.

Reasonable Adjustments Policy

The exam provider allows additional time for candidates who have a disability or whose native language differs to that of the examination paper. Ful details and how to apply can be found here www.qa.com/axelosexams. At least two weeks' notice will be required for processing this request. Delegates failing to advise QA and provide evidence when requested, may not be allowed the additional support offered via the policy. QA Exam Administration can be contacted by email exam.admin@qa.com or by phone 44(0) 1793 696162.

You will learn about:

  • Service Management as a Practice
  • The Service Lifecycle
  • Key Principles and Models
  • Generic Concepts
  • Processes
  • Roles
  • Functions
  • Technology and Architecture
  • ITIL Qualification Scheme