About this Course

Tech Type Essentials
Course Code QAISO20KO
Duration 1 Day

This course provides delegates with a high level knowledge of the ISO/IEC 20000 standard itself, together with an awareness of both the qualification options for individuals and the certification options for organisations.

Target Audience:

This qualification is aimed at staff working within an IT service provider organization that require a basic understanding of the standard. It is equally relevant for those staff working within service providers who may already be certified to ISO/IEC 20000 or those considering certification.

It is an ideal primer for those members of staff who may subsequently progress to an ISO/IEC 20000 Foundation course or simply as a means of awareness for those staff in an organisation who do not require more formal training in the subject.


  • There are no pre-requisites for the Overview course. It is intended as a session that provides attendees with basic knowledge on the subject.


  • The significance of Service Management
  • What is ISO/IEC 20000?
  • Scope of the Standard
  • Certification and Qualification
  • The path to certification


1 Day

Delivery Method

Delivery method


Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

Find dates and prices

Online booking is currently not available for this course, to find out more please call us on 0113 220 7150 or email us at info@qa.com to discuss how we can help.

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