ISO/IEC 20000 Overview
Learn via: Classroom- Duration: 1 Day
- Code: QAISO20KO
- Tech Type: Essentials
- Full Details
Price: £573
About this Course
This course provides delegates with a high level knowledge of the ISO/IEC 20000 standard itself, together with an awareness of both the qualification options for individuals and the certification options for organisations.
Target Audience
This qualification is aimed at staff working within an IT service provider organization that require a basic understanding of the standard. It is equally relevant for those staff working within service providers who may already be certified to ISO/IEC 20000 or those considering certification.
It is an ideal primer for those members of staff who may subsequently progress to an ISO/IEC 20000 Foundation course or simply as a means of awareness for those staff in an organisation who do not require more formal training in the subject.
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Online Delivery Methods
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Our range of over 250 Attend from Anywhere courses enable you to join live classroom training via web conference, saving time and money on travel.
Access to experts
Receive full support from our subject matter experts for the duration of your course.
Convenient
Access your training from home, the office, or anywhere with internet access.
Cost effective
Save money on training and expenses like transport, hotels, meals and childcare.
Quality
Our technology makes our online courses the same quality as our classroom training.
Time-efficient
Reduce time out of the office and time spent travelling to and from training centres.
Online Learning
Whether it's one course or a global learning programme, you get the best of QA training with online training courses delivered right to your device.
Access to experts
Receive full support from our subject matter experts for the duration of your course.
Convenient
Access your training from home, the office, or anywhere with internet access.
Cost effective
Save money on training and expenses like transport, hotels, meals and childcare.
Quality
Our technology makes our online courses the same quality as our classroom training.
Time-efficient
Reduce time out of the office and time spent travelling to and from training centres.
Detailed Information
- The significance of Service Management
- What is ISO/IEC 20000?
- Scope of the Standard
- Certification and Qualification
- The path to certification
There are no pre-requisites for the Overview course. It is intended as a session that provides attendees with basic knowledge on the subject.
ITIL® Foundation Online Learning - from £99!
Includes 22 hours of online content and 1-year access.
Upcoming Courses
No dates are currently available.
If you are interested in taking the course, please fill in your details below and we will let you know when the course becomes available.
To discuss how we can help call us on 0113 220 7150.