Become The Complete Service Manager

QA is the UK′s largest provider of ITIL® and IT service management training.

Working together with key customers, QA′s team of industry and Service Management experts have constructed a unique set of carefully chosen and interlocking courses designed to teach individuals and whole teams the rounded skills needed by a modern service orientated organisation.  We call this integrated suite, ′The Complete Service Manager′®.

The Complete Service Manager

Beyond Core Skills

With modern Service Management functions focused on improving processes, improving customer service and challenged with helping more and more business users solve a broader range of issues more quickly, and to a higher level of customer service, the demands and expectations on Service Management have never been greater.



As a result of this shift, the modern day Service Management professional needs both the ′core skills′ and more rounded skills to cope with and conquer this array of new challenges, or, in short, they need a more 'complete' set of professional skills.

The Complete Professional

As part of QA′s Complete Professional Series, the Complete Service Manager offers a set of relevant and related skills for both the aspiring and experienced Service Management Professional,  enabling an individual or organisation to develop broader, more capable and customer centric service management capabilities.