About this Course

You will learn how to develop, manage and run Business Continuity and Incident Management exercises. The course is mostly practical, with participants developing and then managing an exercise, using other course participants. The course follows the requirements of ISO 22301 and is endorsed by the British Standards Institution and the Emergency Planning Society.

Learn from the UK's leading Service Management trainer

  • Trusted

    We have run over 10,000 Service Management Courses in the last year, so you can be sure you are in good company.

  • Relevant

    All our Service Management courses are regularly updated and refreshed to ensure the very latest training.

  • Leading

    QA is the UK's leading Service Management training provider and the number one choice for training entire IT teams.

  • Experienced

    QA's team of learning experts has over 200 years' experience in the Service Management industry.

Why people choose QA

Locations

There are over 20 QA learning centres and many other sites spread across the UK, providing a convenient choice of learning locations and ensuring that over 90% of the population is within 45 minutes of a training destination. Learn more

  • London

    London

    International House

  • Manchester

    Manchester

    Oxford Street

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Detailed Information

This course covers:

  • Planning the Exercise Programme
  • Exercises: Desktop and Crisis Management
  • Planning the Timetable
  • Participants
  • Structure, Scenario & Materials
  • Sources of resources
  • Exercise Management Skills
  • Control and timing
  • Running an Exercise
  • De-briefing, Evaluation, Feedback and Reporting
  • Developing an Exercising Policy

This course is aimed at:

Those on the BC Team tasked with developing and running exercises or participating in them.

ITIL training from QA
ITIL® Foundation Online Learning - from £99!

Includes 22 hours of online content and 1-year access.