About this Course

Course Code TPQ20100
Duration 2 Days

In our course you will be introduced to basic concepts and terms of software, system and service Quality Management. The training is designed to give you a first idea about the responsibilities, the expected results, the methods and the tools of a Quality Management system. Key facts of the course are relevant frameworks for Quality Management, management needs and responsibilities, organizational and especially project needs as well as economical concepts. You will be introduced to principles and basics of “QM-PM ISO 9001:2000”, CMMI and SPICE assessments and learn about basic concepts of introduction, administratration and improvement a Quality Management Systems.


  • None, but experience in software, system or service development is helpful.

Delegates will learn how to

On completion of this course, attendees will have an advanced understanding of Quality Management aspects via numerous practical examples and exercises. Lessons learned can be applied immediately to your organization and projects and thereby help contribute to your personal project success


This 2 day training addresses the following knowledge areas:

  • Standards and their application
  • Quality Management: Management view
    • Management responsibility
    • Measurement
    • Controlling
  • Models for QM in software development (process frame)
  • Models for QM in software development (lifecycle models)
  • Quality Management for service providing organizations
  • Measuring and controlling quality
  • Planning for quality

2 Days


This is a QA approved partner course

Delivery Method

Delivery method


Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

Find dates and prices

Online booking is currently not available for this course, to find out more please call us on 0113 220 7150 or email us at info@qa.com to discuss how we can help.

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