About this Course

In our course you will be introduced to basic concepts and terms of software, system and service Quality Management. The training is designed to give you a first idea about the responsibilities, the expected results, the methods and the tools of a Quality Management system. Key facts of the course are relevant frameworks for Quality Management, management needs and responsibilities, organizational and especially project needs as well as economical concepts. You will be introduced to principles and basics of “QM-PM ISO 9001:2000”, CMMI and SPICE assessments and learn about basic concepts of introduction, administratration and improvement a Quality Management Systems.

Learn from the UK's leading Business Systems trainer

  • Comprehensive curriculum

    Our courses cover the entire business system development lifecycle – analysing, designing, creating, developing and testing.

  • Experienced experts

    Our expert trainers work full-time for QA and form the largest directly-employed team in Europe, ensuring the highest standards.

  • Superb satisfaction scores

    95% of our customers say their Business Systems training with QA will definitely improve job performance.

  • Trusted training

    We work with all the leading international bodies and frameworks – BCS (The Chartered Institute for IT), TOGAF, Lean Six Sigma, Agile.

Why people choose QA


There are over 20 QA learning centres and many other sites spread across the UK, providing a convenient choice of learning locations and ensuring that over 90% of the population is within 45 minutes of a training destination. Learn more

  • London


    International House

  • Manchester


    Oxford Street

Delegate portal

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Detailed Information

This 2 day training addresses the following knowledge areas:

  • Standards and their application
  • Quality Management: Management view
    • Management responsibility
    • Measurement
    • Controlling
  • Models for QM in software development (process frame)
  • Models for QM in software development (lifecycle models)
  • Quality Management for service providing organizations
  • Measuring and controlling quality
  • Planning for quality

  • None, but experience in software, system or service development is helpful.

On completion of this course, attendees will have an advanced understanding of Quality Management aspects via numerous practical examples and exercises. Lessons learned can be applied immediately to your organization and projects and thereby help contribute to your personal project success

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